這篇文章將介紹「住宿收款」收款模式以及優點。  

也請見附件的Property Collect – Accommodation Partner Manual,更多了解此付款模式。 

什麼是「住宿收款」模式? 

很多顧客會希望直接在辦理入住時向前台支付房費。因此,我們設計了「住宿收款」模式。 

 

爲什麽要選擇「住宿收款」模式? 

  • 顧客喜歡到店付款的方式 
  • 「到店付款」 Agoda 用戶最常使用的篩選條件 
  • 很多用戶只會預訂提供到店付款的住宿 
  • 透過我們的行銷合作夥伴和促銷活動提高能見度 
  • 對提早預訂的顧客更有吸引力 
  • 啓用「住宿收款」模式的住宿比其他住宿的平均8.5%訂單量 
  • 提供不同選項可進一步提升訂單量,例如在淡季時提供「免卡訂房」選項 
  • 通過 Agoda 的自助收款平台 ePass 輕鬆支付佣金 

 

住宿收款模式的類型  

類型   特色 
住宿收款 – 信用卡擔保   客人需提供信用卡資訊,以保留預訂。 
住宿收款 – 免卡訂房  客人無需提供信用卡資訊即可預訂;點這裡了解更多 

 

運作方式 

「住宿收款」訂單與預付訂單不同之處在於: 

  • 客人將直接向您支付訂單金額 
  • Agoda 會向您收取佣金,而非向您支付訂單淨額。 

有哪些優點? 

1.管理簡便 

  • 預付和住宿收款的訂單均可在ePass中管理。點這裡瞭解更多。 
  • 我們知道,追蹤被扣除的佣金金額紀錄很重要。您可以印出訂單對帳單,裏面也包含了「住宿收款」訂單的佣金。 

2.收款輕鬆 

  • 您無需每個月向我們支付「住宿收款」訂單的佣金。Agoda會從我們需要向您支付的預付訂單款項中,扣除您應支付的「住宿收款」訂單的佣金。這樣,您只要負責收款就好! 

3.吸引更多客人 

  • 支付方式越多元,越能滿足不同的需求。開啟這個模式,您就能夠吸引到想在入住時付款的客人,提升訂單量。開發更大客群,吸引早鳥訂單,就有機會提升轉換率。 

 

YCS 功能 

 YCS 後台,有四個功能可以專門管理「住宿收款」訂單(僅適用於信用卡擔保的「住宿收款」訂單) 

功能  特點  使用時機 
檢查信用卡效力  無需授權,也無需鎖定金額,即可立刻查看客人的信用卡是否有效。  預訂後至入住當天。 
查看信用卡資訊  在經過雙重認證安全程序後,您可以查看客人的信用卡資訊。  入住日期前 7 天內,可查看至多三次。 

 

要求客人提供新的信用卡  向客人發送電子郵件和手機簡訊,請他們透過安全連結更新信用卡資訊。  預訂後至入住當天。 
要求取消訂單  取消訂單、免除訂單佣金、釋出空房。  您要求客人提供新的信用卡資訊而客人並未提供。 

 

 

常見問題與解答 

如何區分「住宿收款」和「Agoda 收款」的訂單? 

Agoda 向您的住宿發送的預訂確認信中,包含您是否需要直接向客人收取費用的資訊。請點這裡查看「住宿收款」訂單憑證。 

 

啟用「住宿收款」模式後,我還收得到預付訂單嗎? 

可以,啟用「住宿收款」模式後,您會收到「Agoda 收款」和「住宿收款」兩種訂單,這代表您將獲得更多訂單,接待更多客人! 

 

如何啟用/關閉和變更「住宿收款」模式? 

您可以點擊 YCS 上的「支援/Need Help?」按鈕聯繫 Agoda 住宿支援團隊,以更改設定。 

 

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