본 페이지에서는 숙소에 요금 지불 방식 예약에 대한 ‘예약 취소’ 기능에 대해 안내합니다.  

예약 취소 기능 

예약 취소 기능은 투숙객이 예약을 보장하기 위한 유효한 신용 카드 번호를 제공하지 않았기 때문에 숙소가 예약을 취소하려는 경우 사용됩니다.  

고객이 신용카드 번호를 제공하지 않은 경우에만 ‘예약 취소’ 버튼이 표시됩니다.  

예약 취소 시 고객에게 자동 알림 이메일이 발송됩니다.  

 

‘노쇼(No-Show)’ 기능 

노쇼 버튼은 체크인 날짜의 자정까지 표시되며 72시간 동안 이용할 수 있습니다. 예약을 노쇼로 표시하는 경우 예약 상태가 ‘취소됨’으로 변경됩니다. 

노쇼 알림 조치를 취하지 않으면 해당 기능은 비활성화되고, 반드시 숙소에서는 노쇼 알림을 위해 biz@agoda.com를 통해 아고다 고객센터로 연락해야 합니다. 

 [ YCS에서 표시되는 노쇼 버튼 ] 

 

자주 묻는 질문 (FAQ) 

언제 예약 취소를 요청할 수 있나요?  

체크인 날짜 24시간 전까지 예약 취소를 요청할 수 있습니다. 

 

취소된 예약을 되돌릴 수 있나요?  

예약을 취소한 후에는 다시 되돌릴 수 없습니다.   

 

숙소에서 예약 취소 시 취소 수수료는 어떻게 되나요?  

숙소에서 예약을 취소한 경우에는 고객에게 취소 수수료가 부과되지 않습니다. 

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