您的住宿列表

Agoda为客人提供即时预订。因此,始终保持您的价格和房量处于最新状态非常重要。 只有满足以下所有条件,您的住宿方可在我们的网站和app上供客人预订:• 住宿处于可订状态;• 至少有一间客房可订;• 所有可订客房均已加载价格。

如何查看已确认的订单

您可以通过电子邮件、YCS或渠道管理系统查看已确认的订单。 每种查看方式的具体说明如下:

  • 订单状态显示在预订编码下方。
    • 如果订单已取消,预订编码的颜色将显示为红色。
    • 如果订单已确认,预订编码的颜色将显示为绿色。

  • 渠道管理系统(仅适用于您的住宿接入渠道管理系统的情况) – 即使您的住宿接入了渠道管理系统,Agoda仍会以电子邮件的形式发出订单通知。 有时候,您可能会收到来自Agoda而非渠道管理系统的订单通知。 最常见的原因如下:
    1. 可能的原因: 渠道管理系统的请求API不覆盖该预订时间段。解决办法: 请直接联系您的渠道管理系统,以了解更多信息。
    2. 可能的原因: 技术问题/连接错误。解决办法: 针对使用Hint的合作伙伴,Agoda会尝试推送3次订单通知。 若仍无法顺利推送,我们会以邮件形式将通知发送至您的渠道管理系统。 对于不使用Hint的合作伙伴,在连接恢复后,您的渠道管理系统需要向Agoda发送新的请求。

预订确认

为了让您更好地理解预订确认,请参看以下示例: 请注意,“Agoda收款”和“住宿收款”预订确认之间唯一的区别是右上角有关付款状态的信息。

Agoda 住宿收款

总金额是如何计算的?

底价是指从每笔订单客人支付的总金额(即售价)中减去Agoda报酬后,住宿方收到的金额。 如需了解更多信息,请查看 如何计算我的底价?

常见问题与解答

1.在“所有订单”页面找不到我的订单怎么办?

请确保您在搜索订单时正确输入了所有相关信息。 预订确认邮件也会发送到您的注册邮箱地址。因此,您也可以在电子邮件中查找预订确认信息。

2.我可以修改订单吗?

客人预订后,订单立刻被确认,代表Agoda保证客人可以入住预订的住宿。 点击YCS的“帮助”按钮或通过其他方式联系我们。

联系我们

仍需其他帮助? 点击YCS的“帮助”按钮或通过其他方式联系我们。

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