住宿房源

Agoda為顧客提供立即預訂的服務,因此,隨時更新價格和房量非常重要。只有在符合下列所有條件的情況下,我們才會在Agoda網站和App上刊登您的住宿房況:

  • 住宿可供預訂
  • 至少有一間客房可供預訂
  • 所有可預訂的客房皆已載入房價

如何查看已確認的訂單

您可以透過電子信箱、YCS或通路管理平台查看已確認的訂單。以下詳細介紹各種方法:

  • 電子郵件

顧客完成預訂後,入住憑證會傳送至您註冊的電子郵件地址。

  • 如要查看您註冊的電子郵件地址,請前往YCS「聯絡資料」頁面,然後找出「訊息通知」分頁的「訂單」(Reservations) 欄位。

您可以新增多個註冊電子郵件地址,以接收入住憑證。

  • YCS
    • 前往YCS >> 管理訂單 >> 查看訂單。
    • 設定相關條件並點擊「搜尋」

  • 訂單編號的文字顏色會呈現訂單狀態。如果是已確認的訂單,訂單編號會顯示為綠色。
    • 如果預訂取消,訂單編號將顯示為紅色。
    • 如果預訂確認,訂單編號將顯示為綠色。

  • 通路管理平台(如果住宿已連結至通路管理平台)

即使已連結至通路管理平台,Agoda仍會透過電子郵件傳送訂單通知信。有時候,您可能會收到來自Agoda的訂單通知信,但在通路管理平台上卻沒有收到。以下為一些常見原因:

1. 可能原因:通路管理平台的「應用程式介面(API)」並不涵蓋該預訂區間。

解決方法:請直接聯絡您的通路管理平台,以獲得更多資訊。

2. 可能原因:技術問題/網路連線錯誤。
解決方法:如果是使用Hint的合作夥伴,Agoda會嘗試傳送3次訂單通知。如果仍無法順利傳送,我們會透過電子郵件將通知傳送至您的通路管理平台。如果是未使用Hint的合作夥伴,連線恢復後,通路管理平台需要傳送新的要求給Agoda。

如何確認得知訂單?

雖然所有Agoda訂單均為立即確認,但我們需要合作夥伴採取額外步驟,以確保住宿方得知新訂單已建立。若要確認得知訂單,請按照以下步驟操作:

  1. 前往YCS >> 管理訂單
  2. 點擊「查看訂單」
  3. 設定相關條件並點擊「搜尋」
  4. 點選「尚未回覆得知預訂」按鈕。一個視窗隨即彈出,要求您輸入確認代碼。此代碼可以是您的預訂部門所使用的內部代碼,也可以是能協助您在自家系統中識別本訂單的相關備註、詞語或編號。例如,確認代碼可能是房號或預訂專員的姓名。

入住憑證

為了讓您更清楚了解入住憑證,以下為您會看到的內容細項:請注意,「Agoda收款」和「住宿收款」入住憑證之間的唯一區別,在於右上角的付款狀態資訊。

預付(Agoda收款)                                      住宿收款

如何計算總額?

基本價格是指住宿方從每筆訂單中獲得的費用,即從顧客支付的總金額(即售價)中扣除Agoda佣金後的金額。詳情請參閱如何計算基本價格?

常見問題與解答

1.如果我在YCS的「查看訂單」頁面上搜尋不到我的訂單,該怎麼辦?

搜尋訂單時,請仔細確認您是否已正確輸入相關資訊及/或選擇合適的條件。入住憑證也會傳送至您註冊的電子郵件地址,因此您也可以嘗試在電子信箱中搜尋入住憑證。

2. 我可以更改訂單嗎?

Agoda為顧客提供即時確認預訂服務,這代表Agoda保證顧客能入住所預訂的住宿客房。若顧客有關於更改的需求且您已同意,請<a href=”https://partnerhub.agoda.com/contacting-us-for-support/”>聯絡我們</a>尋求進一步協助。

聯絡我們

需要其他解決方案嗎?透過YCS的「小幫手」按鈕或以其他方式聯絡我們。

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