有效的取消政策非常重要,能够吸引可靠的客人,保障您的收入。取消政策应符合您住宿的特殊需求,这样可以确保为客人提供清晰的指引,同时对订单的取消更有掌控权,尽可能降低潜在损失。

如何为住宿设置取消政策?

在YCS中设置价格类型或促销活动时,您可以灵活地选择取消政策。 在价格类型促销活动页面,您可以对特定日期的取消政策进行个性化设置,并管理在哪些情况下可免除取消费,以处理客人的常见需求,帮助您在保障订单和提供灵活性之间取得平衡。

请注意,必须设置价格类型才能获得订单,并且必须为每个价格类型选择或设置取消政策。

如何为价格类型设置取消政策?

  1. 请前往YCS>>房价和房量>>价格类型
  2. 点击“+创建”,为新的价格类型设置取消政策,或者点击您想要编辑的价格类型。ratecategory-overview-rateplan-create
  3. 点击选择取消政策 ratecategory-overview-cancellationpolicy
  4. 搜索并选择您想要应用于此价格类型的取消政策,然后点击“确认” ratecategory-overview-cancellationpolicy2
  5. 检查您的价格类型,点击保存

如何将取消政策应用于促销活动?

  1. 请前往YCS>>房价和房量>>促销优惠
  2. 点击选择新的促销活动 manage-promotioncard
  3. 选择您想启用的促销活动 manage-promotionsetting
  4. 点击“添加限制条件”,勾选“取消政策”,然后点击“下一步” manage-promotionsetting-addrestriction
  5. 从下拉菜单中选择您想要应用于此促销活动的取消政策。 manage-promotionsetting-cancellationpolicy
  6. 检查您的促销活动,然后点击“启用”

manage-promotionsetting-cancellationpolicy-activate

怎么知道哪一项取消政策将被应用于哪一笔订单?

如果您的住宿在任何时候都启用了重合的取消政策,则将按照特定的逻辑来确定具体订单的取消政策。

  • 如果您的住宿参加了“安心取消”计划,则将自动优先应用此取消政策。
  • 如果您的住宿没有参加“安心取消”计划,则优先应用您正在进行的季节性或常规促销活动的取消政策。 请注意,想要为促销活动添加取消政策,必须在促销活动的限制条件下创建该取消政策。
  • 如果不符合以上两种情况,则优先应用价格类型和定向促销活动中最严格的取消政策。

联系我们

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