設計得當的取消政策有助吸引常客,帶來穩定收入。請選用符合住宿獨特需要的政策,幫助客人理解,同時在處理取消和損失方面更有把握。

如何設定我住宿的取消政策?

在YCS,你可在設立價格方案或推廣活動時靈活選擇取消政策。 在價格方案推廣活動頁面,你可自訂政策之適用時間範圍,並就客人經常提出的要求豁免取消費,在靈活和安全性之間取得平衡。

請留意,你須先設立價格方案才可接受預訂,亦需要就每個價格方案選擇或設定取消政策。

如何設定價格方案的取消政策?

  1. 前往YCS>>  房價與空房量 >> 價格方案設定
  2. 點擊 + 建立,就全新或現有之價格方案設立取消政策。ratecategory-overview-rateplan-create
  3. 點擊選擇取消政策 ratecategory-overview-cancellationpolicy
  4. 搜尋要對價格方案套用的政策,完成後點擊確認 ratecategory-overview-cancellationpolicy2
  5. 檢查價格方案是否正確,然後點擊儲存

如何在推廣活動中套用取消政策?

  1. 前往YCS>>  房價與空房量 >> 價格方案設定
  2. 點擊選擇新的推廣活動 manage-promotioncard
  3. 選擇要啟用的推廣活動。 manage-promotionsetting
  4. 點擊新增限制,剔選取消政策,然後點擊下一步 manage-promotionsetting-addrestriction
  5. 在下拉選單中選擇要對推廣活動套用的取消政策。 manage-promotionsetting-cancellationpolicy
  6. 檢視推廣優惠,然後點擊啟用

manage-promotionsetting-cancellationpolicy-activate

如何知道訂單將適用哪些取消政策?

如果住宿的取消政策有所重疊,系統會以特定邏輯決定個別預訂最後應採用的取消政策。

  • 如住宿屬「安心取消」適用範圍內,系統會自動視之為首選。
  • 如住宿不屬「安心取消」適用範圍內,系統會優先考慮現有季節性或基本推廣優惠的取消政策。 請留意,若對推廣優惠新增取消政策,推廣優惠的限制將適用於該政策。
  • 如果以上兩項條件皆不適用,系統會優先考慮價格方案與針對式推廣兩者之間較嚴格的取消政策。

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