本文介绍了Agoda客人入住您的住宿须出示的文件,有关客房押金的说明,以及办理入住时出现信息不一致的情况该如何处理。

Agoda预订的客人办理入住时,需提供什么材料? 

在为客人办理入住前,您可以使用以下清单检查订单是否已确认:

  • Agoda预订凭证:您会收到来自Agoda的预订凭证。请检查Agoda是否向您发送了关于订单状态变更的其他邮件。
  • 预订凭证:客人应出示预订确认信。该确认信可以是电子邮件或凭证(电子版/纸质版)。请见如下示例。
  • 带照片的身份证件:客人入住时须出示带照片的有效身份证件,证件上的名字必须与预订确认信上的名字相同。

所有通过Agoda发出的订单都会经过审核,以防发生任何欺诈行为。

若出现信息不一致的情况,请在允许客人使用该凭证入住前立即联系Agoda。

Agoda预订凭证示例

以下是预订凭证的示例。订单确认后,Agoda会向住宿方提供该凭证。请确保您在允许客人入住前已收到该凭证。

客房押金 

  • 我们建议您在为客人办理入住时收取押金,以防发生损坏。押金须于退房时退还。
  • 您可以在Agoda列表上添加住宿政策,告知客人此项规定。
  • 若入住客人对您的住宿造成任何损坏,Agoda概不负责。
  • Agoda不会代表您收取押金。

常见问题与解答

1. 若客人已经到店,但我找不到其预订信息怎么办?
  • 您可以联系Agoda客服团队,请其查看订单状态。
  • 如果您被告知订单已取消,请让客人联系Agoda客服团队,他们将为客人提供进一步协助。
2. 若客人坚持办理入住,但无法提供与预订信息相符的带照片的有效身份证件,我该怎么办?

我们建议您先确认订单款项和客房押金已妥善收讫,以避免问题进一步复杂化。然后请联系Agoda客服,他们将进行进一步调查。

联系我们

仍需其他帮助?点击 YCS 的“帮助”按钮或通过其他方式联系我们。

Was this article helpful?

%

%

Thanks for your feedback!

We're happy to hear that! Please tell us more.
Sorry about that. Could you tell us why?

Recommended reads

Agoda celebrates Golden Circle Awards across Asia

Agoda celebrates Golden Circle Awards across Asia

Agoda celebrates Golden Circle Awards across ...

We're thrilled to share that Agoda has recently hosted the Golden Circle Awards at in Bangkok, Phuket, Hong Kong, Seoul and Tokyo

We're thrilled to share that Agoda has recently hosted the Golden Circle Awards at in Bangkok, Phuke ...

Agoda Partner Appreciation Night – Livestream

Agoda Partner Appreciation Night – Livestream

Agoda Partner Appreciation Night – Live ...

Thank you for joining us for industry insights from Agoda’s leaders!

Thank you for joining us for industry insights from Agoda’s leaders!

Protected: Agoda Partner Appreciation Night – Livestream

Protected: Agoda Partner Appreciation Night – Livestream

Protected: Agoda Partner Appreciation Night & ...

There is no excerpt because this is a protected post.

There is no excerpt because this is a protected post.

Agoda Manila hosts ‘Coffee Session’ for Growth Team

Agoda Manila hosts ‘Coffee Session’ for Growth Team

Agoda Manila hosts ‘Coffee Session̵ ...

Agoda Manila hosts 'Coffee Session' for Growth Team Partners

Agoda Manila hosts 'Coffee Session' for Growth Team Partners

Agoda launches the 3rd edition Eco Deals Program at the ASEAN Tourism – Forum

Agoda launches the 3rd edition Eco Deals Program at the ASEAN Tourism – Forum

Agoda launches the 3rd edition Eco Deals Prog ...

Agoda, the global digital travel platform, announced at the ASEAN Tourism Forum (ATF) that it has broadened its collaboration with World Wide Fund for Nature (WWF), expanding its Eco Deals Program to support eight conservation projects across Southeast Asia.

Agoda, the global digital travel platform, announced at the ASEAN Tourism Forum (ATF) that it has br ...

Agoda Manila hosts “Bites & Insights” for Partners

Agoda Manila hosts “Bites & Insights” for Partners

Agoda Manila hosts “Bites & Insigh ...

Partners feast on Bites & Insights in Manila

Partners feast on Bites & Insights in Manila

Agoda Partner Appreciation Night

Agoda Partner Appreciation Night

Agoda Partner Appreciation Night

Join us on 2 February from 18:00 (GMT+7) for industry insights from Agoda’s leaders.

Join us on 2 February from 18:00 (GMT+7) for industry insights from Agoda’s leaders.

Jet-set into 2024: Agoda shares travel ideas for a year of new discoveries!

Jet-set into 2024: Agoda shares travel ideas for a year of new discoveries!

Jet-set into 2024: Agoda shares travel ideas ...

As the new year begins, Thai travelers may find themselves curating their resolutions list, encompassing a wide range of aspirations from eating healthier and indulging in new experiences to reading more.

As the new year begins, Thai travelers may find themselves curating their resolutions list, encompas ...