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Agoda顧客辦理入住時需出示的文件

在您為顧客辦理入住前,下列事項可協助您檢查訂單是否已確認:

  • Agoda入住憑證:您會收到來自Agoda的入住憑證。請檢查Agoda是否曾寄出關於訂單狀態更改的郵件。
  • 入住憑證:顧客應出示預訂確認信。該確認信可為電子郵件或入住憑證(電子版/紙本)。請參閱以下範例。
  • 附照片的身分證件:辦理入住時,顧客應出示附照片的有效身分證件,證件上的姓名必須與預訂確認信上的名字相同。

所有透過Agoda完成的訂單均會經過審核,以防止任何欺詐行為發生。
若發生資訊不一致的情況,請在允許顧客使用該憑證入住前立即聯絡Agoda。

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Agoda入住憑證長怎樣?

以下為入住憑證的範例。訂單確認後,Agoda會向住宿方提供該憑證。請確認您在讓顧客入住前已收到該憑證。

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押金

  • 建議您在顧客辦理入住時先收取押金,以做為造成住宿損壞的抵押,押金必須於退房時退還。
  • 您可以在Agoda房源上新增住宿規定,以告知顧客相關規範。
  • 對於顧客在您住宿造成的任何損壞,Agoda概不負責。
  • Agoda不會代您收取押金。

常見問題與解答

若顧客已經抵達,但我找不到訂房資訊怎麼辦?

  • 您可以聯絡Agoda客服中心,請他們檢查訂單狀態。
  • 如果您得知訂單已取消,請告知顧客聯絡Agoda客服中心以獲得進一步協助。

若顧客堅持辦理入住,但無法提供與訂房資訊相符的附照片有效身分證件,該怎麼辦?

  • 我們建議您先確認訂單款項和押金均已妥善收取,以免問題變得更複雜。接著,請聯絡Agoda客服中心協助進一步調查。

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