你的住宿列表

Agoda提供顧客即時預訂的服務,因此隨時更新價格和空房量非常重要。只有在符合所有以下條件的情況下,我們才會在Agoda網站和App上發佈你的住宿:

  • 住宿可供預訂
  • 至少有一間客房可供預訂
  • 所有可供預訂的客房均有標明價格

如何查看已確認的訂單

你可以透過電郵、YCS或你的渠道管理系統檢查已確認的預訂。以下詳細介紹每種方法:

  • 電郵地址

當顧客建立訂單時,我們也會將預訂憑證發送至你所註冊的電郵地址。

  • 你可於YCS聯絡資訊頁面的「訂閱」部分查閱及更改註冊電郵地址。

你可以添加多個註冊 電郵地址,以接收預訂確認憑證。

  • YCS
    • 前往「YCS」>「預訂」>>「查看預訂」
    • 設定相關條件並點擊「搜尋」
    • 預訂編號會根據相應的預訂狀態顯示不同顏色,例如已確認預訂的預訂編號為綠色。

    • 渠道管理系統(只適用於已連接渠道管理系統的住宿)
      就算你已透過渠道管理系統連結客房,Agoda仍會以電郵形式向你寄出訂單通知。有時候,你可能會收到來自Agoda的訂單通知,但在渠道管理系統上沒有收到相同的訂單。下方為一些最常見的情况:

      1. 可能原因:渠道管理系統的「應用程式介面 (API)」並不涵蓋相關預訂的日期
        解決辦法:欲了解更多資訊,請聯絡你的渠道管理系統。
      2. 可能原因:技術問題/連線錯誤
        解決辦法:針對使用Hint模式的住宿合作夥伴,Agoda會嘗試傳送3次訂單通知。若仍無法順利傳送,我們會將通知以電郵形式寄至你的渠道管理系統。針對沒有使用Hint模式的住宿合作夥伴,當連結恢復時,渠道管理系統需要向Agoda重新發送一個新的請求。

如何確認得知訂單?

雖然Agoda的預訂均為即時確認,但我們需要住宿合作夥伴採取額外一個步驟,以確保住宿能在出現新預訂時盡早知悉。如需獲悉訂單,請按照以下步驟操作:

1. 前往YCS >> 預訂。
2. 點擊「查看預訂」。
3. 設定相關條件並點擊「搜尋」。
4. 點擊正等待住宿確認。一個窗口將彈出,讓你輸入獲悉確認編號。此編號可以是貴住宿預訂部門使用的內部代碼,亦可是能幫助你在自己的系統中識別本訂單之相關備註、詞語或編號。例如確認編號可以是房號,又或者預訂專員的姓名。

預訂

為了讓你更清楚了解預訂確認憑證,以下為你將看到的內容細項。請留意,Agoda收款及住宿收款預訂之確認憑證的唯一分別是于右上角有關付款狀態的資訊。

  預付(Agoda收款)                                                                                              住宿收款

總額是如何計算的?

基本價格是指在每筆預訂中住宿收到客人支付的總金額 (即銷售價格) 減去Agoda佣金後可獲得的金額。詳情請參閱如何計算我的基本價格?

常見問答

1.如果我在YCS的「查看預訂」頁面上搜尋不到我的訂單時,該怎麼辦?

搜尋訂單時,請仔細確認你是否已輸入所有相關的正確資訊及/或選擇了正確的篩選條件。由於我們亦會將預訂確認憑證發送至你註冊的電郵地址,你亦可以嘗試前往郵箱搜尋有關的預訂確認憑證。

2. 我可否更改訂單?

Agoda為客人提供即時確認預訂服務,即代表Agoda保證客人能夠入住他們所預訂的住宿客房。如客人要求作出更改並已獲得你同意,請<a href=”https://partnerhub.agoda.com/contacting-us-for-support/”>聯絡我們</a>以取得進一步的協助。

聯絡我們

還是需要我們協助解決疑難?透過YCS的「需要幫手?」按鈕,或以其他方式聯絡我們。

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