This article includes information about our commercial statements and some common inquiries.
What is a Commercial Statement?
A Commercial Statement is a document outlining Agoda’s commissions on a bi-weekly basis to help you fulfill your invoicing and self-assessing obligations.
What information can you find on a Commercial Statement?
- Agoda booking ID
- Check-in and check-out date
- Commission amount
You can also refer to the sample statement below:
What action is required from you upon receiving Commercial Statements from Agoda?
Agoda operates a commercial model and provides an agent service. Where your property is GST/VAT registered it should self-assess GST&VAT on the amount denoted on the Commercial Statement. The property does not need to issue any receipt or pay anything back to Agoda. It is your obligation to issue tax invoices to guests (where legally required) on request, with applicable taxes on the reference sell rates.
How often will the Commercial Statements be sent?
The Commercial Statement is sent on an ongoing bi-weekly schedule at the beginning of the month and the end of the month.
What is the booking period presented on the Commercial Statement?
The bookings are based on the check-in date, i.e. will include all bookings’ commission amounts, based on the past 2 weeks’ check-ins.
The statement will also show canceled bookings but will be reconciled within the same invoice (as it is based on the check-in date). The invoice cycles will be on every 16th (1-15) and 1st (16th-end of the previous month).
Where can I escalate if there is any discrepancy in the number of bookings, if bookings are not included in the Commercial Statement, or if the commission amount is incorrect?
For bookings with cancellations or no-shows, the commission will be amended in the next cycle statement.
In case the commission amount is incorrect, please log into YCS and submit your inquiry using the Support widget. Refer to the steps below:
Step 1. Click on “Need Help” button located in the bottom right corner
Step 2. Click on “New Support Request”
Step 3. Choose the support category
Should I issue reference sell rate tax invoices to customers?
Yes. Agoda only collects the full amount from the customers as part of the payment flow. Please kindly issue tax invoice for the entire reference sell amount to the guests.
Which email address from my property will be receiving the Commercial Statements?
Commercial Statements will be sent to Finance subscribers first.
- If there is none, we will send the statement to Finance users.
- If there is none, we will send to YCS contacts.
Is the commercial statement stored/available on YCS?
Can I request to resend a commercial statement for a past period?
Yes. please log into YCS and submit your inquiry using the Support widget.
Refer to the steps in Q. Where can I escalate if there is any discrepancy in the number of bookings, if bookings are not included in the Commercial Statement, or if the commission amount is incorrect?