How do I manage my contact information?
In this article, we will outline how to manage contact information. It’s very important to keep your contact information up to date so customers and Agoda can get in touch with you easily.
How to Access Contacts Page
You can manage your contact details on the Contacts page of YCS:
Step 1. Login to YCS
Step 2. Go to Settings menu
Step 3. Click Contacts
How to Manage Contacts
This section explains how to create, edit, and delete a contact. The description of how to set Responsibilities and Subscriptions as well as each field’s details are provided later in this article.
Note: The Contact details must be in English.
Creating a New Contact
Step 1. Click on + Create New Contact.
Step 2. Fill in the General Information and Contact Detail fields.
- If there are more than one email or phone number, please click Add email address or Add phone number.
Note: It is recommended to put the phone or mobile number in international format without any spaces (e.g. Thailand (66), Bangkok (02), is input as 6621234567)
Step 3. Click Create.
Editing a Contact
If you want to update the Contact information, please click the Edit button. YCS will allow editing Contact details. Click Save to save the change or click Cancel to discard the change.
Deleting a Contact
You can delete a contact which is being displayed by clicking Delete and confirming to delete the contact by clicking Yes.
Searching Contact list
You can search a contact by name, e-mail, or job role using the search box on the top-left of the screen as in below picture.
Sorting Contact list
You can sort the contact list by Name, Surname, or Job Role using the sort function under the search box as in the image below. Click the small arrow next to the sorting option to toggle between ascending and descending.
Responsibilities and Subscription
The list of responsibilities displayed in the Responsibilities section represents the topics the contact is responsible for (e.g. Reservation, General Questions, or Authorized Signatory). The selected responsibilities determine the initial selection of subscription in the Subscriptions tab.
You can subscribe to any items that are available in the Subscriptions section. Once subscribed, you will receive notifications via email.
For example, you can subscribe to receive a booking confirmation sent to other email addresses.
To subscribe, follow the steps below:
Step 1: Search and select the email address using the search box on the top-left of the screen.
Step 2: Click on the Subscriptions section.
Step 3: Check the box based on your preferences.
To unsubscribe, follow steps 1 and 2 mentioned above and untick options based on your preferences.
The new Contacts Page has the fields as described in the below table.
|Contact Info tab|
|General Information||Job Role||This is Contact’s job role. The user can select the job role from the predefined list using the drop-down box.|
|Prefix||This is Contact’s name prefix. The user can select the prefix from the predefined list using the drop-down box.|
|Name||This field is for Contact’s name.|
|Surname||This field is for Contact’s surname.|
|Contact Detail||Primary Email||This field is for Contact’s main email.|
|This field is for Contact’s other email.|
|Primary Phone||This field is for the primary phone number of the Contact.|
|Fax||This field is for the fax number.|
|Phone||This field is for the phone/mobile number.|
|Responsibilities||Responsibilities||This field show the list of responsibilities of the Contact.|
This tab allows the user to subscribe to the topics they want to receive email notifications for.