How do I Manage my Contact Information Chinese (CN)/简体中文
How do I Manage my Contact Information Chinese (HK)/中文 (香港)
How do I Manage my Contact Information Chinese (TW)/繁體中文
How do I Manage my Contact Information Japanese/日本語
How do I Manage my Contact Information Korean/한국어(대한민국)
How do I Manage my Contact Information Thai/ไทย

 

In this article, we will outline how to manage contact information. It’s very important to keep your contact information up to date, so customers and Agoda can get in touch with you easily.

How to Access Contacts Page

You can manage your contact details on the Contacts page on YCS:

Step 1. Login to YCS.

Step 2. Go to Settings menu.

Step 3. Click on  at the bottom of the menu.

 

How to Manage Contacts

This section explains how to create, edit and delete a contact. The description of how to set Responsibilities and Notification and each field’s details are provided later in this article.

Note: The Contact details must be in English.

 

Creating a New Contact

Step 1. Click on + Create New Contact.

Step 2. Fill the General information and Contact detail fields.

  • If there are more than one email or phone number, please click Add email address or Add phone number.

Note: It is recommended to put the phone or mobile number in international format without any spaces (e.g.  Thailand (66), Bangkok (02), is input as 6621234567)

 

Editing a Contact

If you want to update the Contact information, please click the Edit button. YCS will allow editing Contact details. Click Save to save the change or click Cancel to discard the change.

 

Deleting a Contact

You can delete a contact which is being displayed by clicking Delete and confirming to delete the contact pressing Yes.

 

Searching Contact list

You can search a contact by name, e-mail, or job role using the search box on the top-left of the screen as in below picture.

 

Sorting Contact list

You can sort the contact list by Name, Surname or Job Role using sort function under the search box as in the image below. Click the small arrow next to sorting option to toggle between ascending and descending sorting.

 

Responsibilities and Subscription

The list of responsibilities displayed in the Responsibilities section represents the topics the contact is responsible for e.g. Reservation, General Questions, or Authorized Signatory. The selected responsibilities determine the initial selection of subscription in Subscriptions tab. Please note that the function to send notifications as per the subscription is still under development.

 

Field Details

The new Contacts Page has the fields as described in below table.

Section Field

Description

Contact Info tab

General Information Job Role

This is Contact’s job role. The user can select the job role from the predefined list using the drop-down box.

Prefix

This is Contact’s name prefix. The user can select the prefix from the predefined list using the drop-down box.

Name

This field is for Contact’s name.

Surname

This field is for Contact’s surname.

Contact Detail

Primary Email This field is for contact’s main email.
Email

This field is for contact’s other email.

Primary Phone This field is for the primary phone number of the Contact

Fax

This field is for the fax number.
Mobile

This field is for the mobile number.

Responsibilities Responsibilities

This field show the list of responsibilities of the Contact

Notification tab

Notification

Notification Type

This field show the type of notification for the user to select

Subscription Type

This field allows the user to subscribe to the notification. Currently, the only option is email.

 

Frequently Asked Question

How can I send a request to update the current subscription from Agoda?

If you would like to update the current subscription, you may contact Agoda accommodation support team via the “Need Help” button in YCS.

 

Learn More