In this article, we will outline how to manage contact information. It’s very important to keep your contact information up to date so customers and Agoda can get in touch with you easily.

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How to access the Contacts page

You can manage your contact details on the Contacts page in YCS.

1. Login to YCS
2. Go to Settings
3. Click Contacts

How to manage contacts

This section explains how to create, edit, and delete a contact. Please note that contact details must be entered in English.

Creating a new contact

1. Click on + Create New Contact
2. Fill in the General Informationand Contact Detail fields

• If there is more than one email or phone number, please click Add email address or Add phone number
• We recommended listing phone numbers in international format, without any spaces. For example, Thailand’s country code is +66 and Bangkok’s area code is 02, so a Bangkok phone number would be input as: 662xxxxxxx

3. Click Create

Editing a contact

If you want to edit a contact’s details, click Edit. Then, click Save. If you need to discard the changes, click Cancel.

Deleting a contact

You can delete a contact by clicking Delete. Confirm deletion by clicking Yes.

Searching your contact list

You can search your contact list by name, email, or job role using the search box on the top-left of the screen as shown below.

Sorting your contact list

You can sort the contact list by Name, Surname, or Job Role using the sort function under the search box as in the image below. Click the small arrow next to the sorting option to toggle between ascending and descending.

Responsibilities and subscriptions

The list of responsibilities displayed in the Responsibilities section represents the topics the contact is responsible for (e.g. Reservation, General Questions, or Authorized Signatory). The selected responsibilities determine the initial selection of subscriptions in the Subscriptions tab.

Managing subscriptions

You can subscribe contacts to any items that are available in the Subscriptions section. Once subscribed, notifications will be sent via email. For example, you can subscribe certain contacts to receive booking confirmations.

To subscribe, follow the steps below:

1. Search and select the contact’s email address using the search box
2. Click on Subscriptions 
3. Tick the subscription boxes based on your preferences

To unsubscribe, follow steps 1 and 2 above, then untick the subscription boxes based on your preferences.

Field details

The Contacts page has the fields as described in the below table: