在本文中,我們將為您提供一些有用的信息,說明為什麼客座評論對您的成功如此重要,以及為您提供我們關於如何提高您評論的數量和品質的最佳提示。

 

為什麼評論很重要?

評論很重要,因為它們是旅行者在評估 Agoda 上的財產時可以看到的唯一獨立資訊來源。聰明的旅行者知道,每處房產都會以最好的方式呈現自己,並提供最正面的描述和討人喜歡的照片。他們希望在相信之前,由實際訪客驗證資訊。

所有關於 Agoda 的客人評論都經過驗證,這些評論均來自實際入住您酒店並主持的僅包含建設性資訊的客人。這使得 Agoda 審核成為您和未來客戶真正可靠的反饋來源。

 

評論對旅行者的重要性

研究表明,96% 的旅客在預訂酒店時認為評論很重要。此外,其中約 79% 的人在做出購買決定之前會閱讀 6 到 12 條評論。這意味著您的客人評論通常是決定您是否獲得預訂的最重要數據來源。事實上,93%的消費者表示在線評論會影響他們的購買決策。簡單地說,旅行者比任何其他資訊都更信任經過驗證的評論。

 

審查對業主的重要性

作為業主或經理,您需要不斷決定將資源投入到改善酒店設施、設施和服務的地點。客人評論提供最新的和具體的反饋,什麼打動和失望你最近的客戶。您得到的評論越多,您擁有的關於目標人口在住宿方面的需求的數據就越多。

 

為什麼評論的數量很重要?

有很多評論有助於吸引更多的預訂,讓旅客知道你應該得到你的聲譽。如果你只有幾個評論,你的複習分數將沒有你需要向旅客保證,你的財產是一樣好,其分數的可信度。您獲得的評價越多,許多滿意的客戶就越會認為您是一個可靠可靠的名稱。

我們收集了以下一些提示,以幫助您儘快獲得更多評論。

 

如何獲得更多關於阿戈達的客人評論?

  • 給你的客人一些積極的東西來談論
    • 研究表明,高達89%的旅行者願意發佈關於積極旅行體驗的帖子。始終確保最好的服務、設施和功能,使客人體驗值得一談。瞄準獨特和意想不到的,因為這些將在客人的記憶中脫穎而出。
  • 提供帶有個人便條的歡迎禮物
    • 鼓勵評論的一個毫不費力的方式是留下個人筆記與歡迎禮物祝您的客人一個偉大的逗留,同時輕輕地提醒他們請回顧他們在Agoda的經驗。通過將禮物與評論連接起來,您將創建您想要的積極關聯。個人溝通讓客人感覺特別,特別是如果是手寫的或包括他們的名字。
  • 留下視覺提醒
    • 您甚至可以在酒店周圍放置貼紙或傳單等物理提醒,提醒客人查看入住時間。在很多地方反覆看到資訊,可以不自覺地將寫評論的想法融入他們的腦海。
  • 退房時提醒客人
    • 在退房期間,通過向客人贈送一份免費禮物(如一套明信片)來留下美好的最後印象,並傳達一個友好的資訊,即您的酒店會感激他們的評價。您甚至可以特別提醒他們,Agoda 將向他們發送一封電子郵件,其中帶有簡單的一鍵連結,幫助他們輕鬆撰寫評論。

Agoda 評論電子郵件,將在客人退房後發送給他們。

 

  • 退房時面對面詢問
    • 工作人員經常問客人在退房時如何享受住宿。為什麼不培訓您的員工,以提及客人可以通過 Agoda 將發送的電子郵件輕鬆留下評論?事實上,77% 的客戶表示,如果被問及,他們願意留下評論。所以,問!
  • 解釋他們的反饋對你有多有價值
    • 每個人都想感覺重要。讓客人知道,反饋對您和未來的旅客都是有價值的。通知他們管理層會仔細閱讀書面評論,並且改進基於該反饋。問他們是否打算再來,如果他們答應了,請他們寫一篇評論,”這樣我們才能知道下次入住時需要改進什麼。

 

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