Choosing your promotion 

Agoda offers a variety of promotions to increase bookings. These include Seasonal, Essential, and Targeted promotions.  

• Seasonal promotions are designed to capture bookings during peak booking and travel periods, such as Payday Sale, Night Owl Sale, and New Year Sale. 
• Essential promotions are popular with properties and guests alike and include the Customized promotion, Early Bird, Last Minute, and Long Stays. 
• Targeted promotions are available exclusively for the guests you want to attract. These include promotions for bookings from certain regions, loyal Agoda customers, and more.
  

Promotion types can be stacked, helping you to provide competitive rates and drive bookings. Stacking is applied according to the conditions of each promotion, including the customer’s eligibility. Check out this article for more information. 

Setting up a promotion 

1. Sign in to YCS. If you manage multiple properties, select it from Listings. 
2. Go to Rates and availability >> Promotions. 
3. Click Choose new promotion. 
4. Select the promotion you want to use and customize it. 
5. Review your promotion, then click Activate. 

Creating your own promotion 

1. Sign in to YCS. If you manage multiple properties, select it from Listings. 
2. Go to Rates and availability >> Promotions. 
3. Click Choose new promotion. 
4. Under Essential promotions, click on Customized promotion. 
5. Name the promotion. This name will be for internal use only. 
6. Set the booking and stay dates. 
7. Set the discount you want to offer. 
8. Toggle stacking on if you want this promotion to always stack with other Essential promotions that have stacking toggled on. 
9. Customize your promotion the way you want using Additional settings and Add a restriction. 
10. Review your promotion, then click Activate. 

Setting a cancellation policy for a promotion 

A cancellation policy can be set for Seasonal and Essential promotions. The policy you choose will apply to any booking that includes the promotion, unless your property is offering EasyCancel. If a booking includes more than one of these promotions, the strictest cancellation policy will apply. 

In the case a booking includes a Targeted promotion with a cancellation policy, that policy will apply to the booking if your property is not offering EasyCancel, the booking does not include a Seasonal or Essential promotion with a cancellation policy, and that policy is the strictest among the applicable Targeted promotions, any rate plan policy, and any policy set on the Cancellation policies page. 

1. Sign in to YCS. If you manage multiple properties, select it from Listings. 
2. Go to Rates and availability >> Promotions. 
3. Select the promotion you want to edit or click Choose new promotion to select one to activate. 
4. Click Add a restriction. 
5. Tick the box for Cancellation policy, then click Next. 
6. Select the cancellation policy from the dropdown menu, then click Activate. 

Check out this article for more information on cancellation policies. 

Reactivating a promotion 

1. Sign in to YCS. If you manage multiple properties, select it from Listings. 
2. Go to Rates and availability >> Promotions. 
3. Click on Inactive. 
4. Select the promotion you want to reactivate. 
5. Click Activate promotion or Resume this promotion, depending on your promotion type.

Temporarily pause a Targeted promotion 

1. Sign in to YCS. If you manage multiple properties, select it from Listings. 
2. Go to Rates and availability >> Promotions. 
3. Select the Targeted promotion you want to pause, then click View. 
4. Click Pause. 
5. Enter the date the promotion will resume, then click Confirm.

Deactivating a promotion 

1. Sign in to YCS. If you manage multiple properties, select it from Listings. 
2. Go to Rates and availability >> Promotions. 
3. Select the promotion you want to deactivate, then click Edit. 
4. Click Deactivate. 
5. Select a reason for deactivating the promotion, then click Deactivate. 

Activating or rejecting promotions when invited to participate 

Agoda often sends promotion invitations to targeted partners via email, YCS pop-up notification, and/or app notification. For every notification received, please read the details provided. Some promotions require a response for you to enroll, and some promotions require a response to reject the promotion activation for your property. This will be clearly stated in the notification that you receive. Depending on the promotion, you will typically be able to respond by clicking on the available link or submitting a survey (e.g. Click to JOIN or Click to REJECT). 

If you have acted based on the promotion instruction but would like to reverse it, you will need to contact us directly.