When do I report a no-show?

If the guest doesn’t arrive by midnight on the check-in date, you may report a no-show.

Please make sure that the guest did not send in a “Late Check-in” request via YCS messaging or that direct arrangement was not made with your property before reporting a no-show. As such, we recommend you wait 24 hours before reporting a no-show.

The steps required to report a no-show depend on the booking payment method. Instructions for Agoda Collect and Property Collect payment methods are provided in the following section.

How do I report a no-show?

The steps to report a no-show differ depending upon the booking payment method. Agoda offers guests 2 payment options: Agoda Collect and Property Collect. Guests will select their preferred payment method during the booking process.

Agoda Collect

An Agoda Collect booking means that Agoda is responsible for collecting the payment from the guest (represented by the term “prepaid” on your confirmation voucher). Agoda will then pay the property according to the property’s selected payment method.

Upon booking creation, Agoda will send you a confirmation voucher. An Agoda Collect booking confirmation voucher will have a PREPAID remark on it, as below:

You may also identify the booking payment method by navigating to YCS Reports >> Bookings and searching for the Booking ID.

For Agoda Collect bookings, you can notify us of a no-show via phone call or email. Be sure to include the Booking ID when reporting a no-show.

  • Call by using the Hotel hotline listed on your hotel confirmation voucher. Select Booking Related >> Other Inquiries on the IVR.
  • Contact us directly for further assistance.

Property Collect

A Property Collect booking means that the property will be collecting payment from the guest upon their arrival. Agoda will then deduct the booking compensation from the property, reflected on the YCS Finance tab.

On a Property Collect booking confirmation voucher, you will see a TO BE PAID BY GUEST remark, as below:

As with Agoda Collect bookings, you may also identify the booking payment method by navigating to YCS Reports >> Bookings and searching for the Booking ID.

For Property Collect bookings, you have the option to report a no-show without contacting Agoda, as outlined below:

  1. Log in to YCS .
  2. Go to Bookings >>View Bookings.
  3. Search for the booking by using the search field.
  4. Upon selecting the booking, a Booking Info window will open.
  5. Click the red button to mark as a no-show.
  6. A pop-up window will appear to confirm the report of a no-show. Click Yes, confirm as a no show to confirm.
  7. The system will then automatically compute the no-show charge for you

Pay attention to the following while reporting a no-show:

  • The Mark as a no-show button will only be made visible 24 hours after the customer’s check-in date.
  • Once the Mark as a no-show button appears, you will only have 72 hours to report. Please refer to the Global Terms & Conditions, Section4.
  • If you fail to report a no-show within the designated timeframe, the button will be greyed out. You may contact us for further assistance.

 

No-show fee

No-show fees will be collected based on the cancellation policy applied to the booking that is being reported. Every cancellation policy also includes a no-show policy. The no-show fees will then be remitted to you based on your property’s selected payment method.

You may review the booking’s cancellation policy on the hotel confirmation voucher, or by navigating to YCS >> Bookings >View Bookings.

On Hotel Confirmation Voucher:

On YCS Reports >> Bookings:

If you would like to change your cancellation policy, more details are provided in this article.

Property Collect no-show fee

Agoda will attempt to charge the guest’s card that is stored in our system once a no-show is reported, given that the property has NOT viewed the guest’s credit card details.

  • If Agoda is able to charge the guest the no-show fee, we will remit the amount to you via the YCS Finance tab.
  • If Agoda is unable to charge the guest the no-show fee, we will auto-waive the compensation for the booking and provide visibility of the guest’s credit card details in order for the property to charge the no-show fee accordingly.

Agoda will let you know whether or not the charge was made in the cancellation email. You may visit this article for more detailed information.

 

Contact us

Still looking for a solution? Contact us via the YCS Need Help Button or other methods. 

Was this article helpful?

%

%

Thanks for your feedback!

We're happy to hear that! Please tell us more.
Sorry about that. Could you tell us why?

Recommended reads

Agoda celebrates Golden Circle Awards across Asia

Agoda celebrates Golden Circle Awards across Asia

Agoda celebrates Golden Circle Awards across ...

We're thrilled to share that Agoda has recently hosted the Golden Circle Awards at in Bangkok, Phuket, Hong Kong, Seoul and Tokyo

We're thrilled to share that Agoda has recently hosted the Golden Circle Awards at in Bangkok, Phuke ...

Agoda Partner Appreciation Night – Livestream

Agoda Partner Appreciation Night – Livestream

Agoda Partner Appreciation Night – Live ...

Thank you for joining us for industry insights from Agoda’s leaders!

Thank you for joining us for industry insights from Agoda’s leaders!

Protected: Agoda Partner Appreciation Night – Livestream

Protected: Agoda Partner Appreciation Night – Livestream

Protected: Agoda Partner Appreciation Night & ...

There is no excerpt because this is a protected post.

There is no excerpt because this is a protected post.

Agoda Manila hosts ‘Coffee Session’ for Growth Team

Agoda Manila hosts ‘Coffee Session’ for Growth Team

Agoda Manila hosts ‘Coffee Session̵ ...

Agoda Manila hosts 'Coffee Session' for Growth Team Partners

Agoda Manila hosts 'Coffee Session' for Growth Team Partners

Agoda launches the 3rd edition Eco Deals Program at the ASEAN Tourism – Forum

Agoda launches the 3rd edition Eco Deals Program at the ASEAN Tourism – Forum

Agoda launches the 3rd edition Eco Deals Prog ...

Agoda, the global digital travel platform, announced at the ASEAN Tourism Forum (ATF) that it has broadened its collaboration with World Wide Fund for Nature (WWF), expanding its Eco Deals Program to support eight conservation projects across Southeast Asia.

Agoda, the global digital travel platform, announced at the ASEAN Tourism Forum (ATF) that it has br ...

Agoda Manila hosts “Bites & Insights” for Partners

Agoda Manila hosts “Bites & Insights” for Partners

Agoda Manila hosts “Bites & Insigh ...

Partners feast on Bites & Insights in Manila

Partners feast on Bites & Insights in Manila

Agoda Partner Appreciation Night

Agoda Partner Appreciation Night

Agoda Partner Appreciation Night

Join us on 2 February from 18:00 (GMT+7) for industry insights from Agoda’s leaders.

Join us on 2 February from 18:00 (GMT+7) for industry insights from Agoda’s leaders.

Jet-set into 2024: Agoda shares travel ideas for a year of new discoveries!

Jet-set into 2024: Agoda shares travel ideas for a year of new discoveries!

Jet-set into 2024: Agoda shares travel ideas ...

As the new year begins, Thai travelers may find themselves curating their resolutions list, encompassing a wide range of aspirations from eating healthier and indulging in new experiences to reading more.

As the new year begins, Thai travelers may find themselves curating their resolutions list, encompas ...