何時回報客人未有入住的情況？

如果你的客人未在入住日的午夜前抵達，你可以將客人回報為未有入住。 回報前，請先確認客人是否透過YCS發出「延遲入住」要求，或他們是否與你的住宿直接安排。 我們建議在入住日期後等待24小時再報告「未有入住」(No-show) 情況。 回報步驟取決於預訂時採用的付款方式。 下方提供有關Agoda收款模式及住宿收款模式的詳細說明。

如何回報客人未有入住的情形？

回報步驟取決於預訂時採用的付款方式。 Agoda提供2種付款選項： Agoda收款模式及住宿收款模式。 訂房前，住客需先選擇他們偏好的付款方式。

Agoda Collect

An Agoda Collect booking means that Agoda is responsible for collecting the payment from the guest (represented by the term “prepaid” on your booking confirmation). Agoda will then pay the property according to the property’s selected payment method. Upon booking creation, Agoda will send you a booking confirmation. An Agoda Collect booking confirmation will have a PREPAID remark on it, as below:

You may also identify the booking payment method by navigating to YCS >> Bookings >> Reservations  and searching for the Booking ID.

For Agoda Collect bookings, you can notify us of a no-show via YCS:

1. Go to YCS and click on the  Need Help button

If you can’t log in to YCS or if the Need Help chat did not resolve your inquiry, contact us for further assistance.

Property Collect

A Property Collect booking means the property will collect payment from the guest upon arrival. Agoda will then deduct the booking compensation from the property, reflected on the YCS Finance page. On a Property Collect booking confirmation, you will see a TO BE PAID BY GUEST remark, as below:

As with Agoda Collect bookings, you may also identify the booking payment method by navigating to YCS >> Bookings >> Reservations and searching for the Booking ID.
For Property Collect bookings, you have the option to report a no-show without contacting Agoda, as outlined below:

1. Log in to YCS >> Bookings >> Reservations.
2. Search for the booking by using the search field or find it in the booking list.
3. Upon selecting the booking, a Booking Details window will open.
4. Click the red button to mark as a no-show.
5. The system will then automatically compute the no-show charge for you.

Pay attention to the following while reporting a no-show:

• The Mark as a no-show button will only be made visible from midnight on the customer’s check-in date. Once the Mark as a no-show button appears, you will have 72 hours to report. Please refer to the Global Terms & Conditions, Section 4.
• If you fail to report a no-show within the designated timeframe, the button will be greyed out.

You can also notify us of a no-show via YCS:

• Go to YCS and click on the  Need Help button

If you can’t log in to YCS or if the Need Help chat did not resolve your inquiry, contact us for further assistance.

No-show fee

No-show fees are charged based on the cancellation policy applied to the booking that is being reported. Every cancellation policy also includes a no-show policy. The collected no-show fees will then be remitted to you according to the payment method your property has chosen. You may review the booking’s cancellation policy on the booking confirmation, or by navigating to YCS >> Bookings >> Reservations.
On the booking confirmation:

On YCS >> Bookings >> Reservations >> Click booking >> Payment & pricing:


If you would like to change your cancellation policy, more details are provided in this article.

住宿收款模式下的未有入住費用

如果住宿回報了未有入住情況，且從未查閱過客人的信用卡資料詳情，Agoda將嘗試從儲存在系統中的客人信用卡扣除相關費用。

• 如果Agoda可向客人收取未有入住的費用，我們將透過YCS財務頁面將款項發放給你。
• 如果Agoda無法向住客收取未有入住費用，我們將自動免除預訂佣金，並會讓住宿得以查閱客人信用卡資料，以便收取相關費用。

Agoda會在取消電郵中告知你是否收取了費用。 詳情請參閱此文章。

Contact us

Still looking for a solution?

Go to YCS and click on the Need Help button in the bottom right corner of the page .

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