What is ePass?
Epass (Electronic Payment Administration Self Service) is Agoda's secure system where you can request payment for your bookings.
Bank Account Update Japan – Updating My Bank Account in ePass?
This article applies to properties located in Japan only In this article, you'll find out more about requests from the Finance team to update bank account details and see how you can set up a [...]
How do I charge payments via UPC on ePass?
In this article, we will outline how you can manage your tax settings.
How do I handle partial charge in Finance tab?
This article will outline what to do in the case you make a partial charge.
How do I report an incorrect booking amount?
This article will outline the factors that can affect the value of a booking, and how to report incorrect amounts to us
How do I view booking transactions and past payments for ePass payments?
In this article, we will introduce how to check and view booking transactions in ePass. You may find the tutorial video attached for further reference below.
How do I Charge Bookings via e-Card?
There are 4 payment method options that you can choose from to receive payments from Agoda. One of the options is using a physical card, also known as a plastic card, or an e-Card. In this [...]
How do I Review Past Payments?
This article will outline how to check the past payments in ePass.
How do I Set Up my Bank Account?
In this article, you'll see how you can set up a bank account in ePass and what details you need to look out for in order for Agoda to be able to approve your bank account.
How do I Charge Bookings via Bank Transfer?
There are 4 payment method options through which you can receive payment from Agoda. In this article, we will outline all information about the bank transfer payment method.
