How do I access and start using ePass Chinese (CN)/简体中文
How do I access and start using ePass Chinese (HK)/中文 (香港)
How do I access and start using ePass Chinese (TW)/繁體中文
How do I access and start using ePass Japanese/日本語
How do I access and start using ePass Korean/한국어(대한민국)
How do I access and start using ePass Thai/ไทย

 

This article will outline where you can find and access ePass and how you can obtain access. 

How do I request access to Finance tab? 

We have 2 types of permissions you can request for: 

1. General Role: 

  • Approve bookings on Current Transaction page 
  • Review bookings on All Transaction page  
  • Review Remittances page / Summary page 

2. Card Info Viewer Role: 

  • All General Role’s right 
  • Ability to view UPC details 

If you are unable to see the Finance tab  menu in YCS, contact our Accommodation Services Team by clicking on the blue “Need Help“ button and the “Contact Us” link. Please select New YCS User Access so our Support Team will know that you need help accessing ePass. 

 We highly recommend that the Card viewer Role be restricted to very few senior employees only, to limit fraud risk 

How do I log in ePass? 

 Step 1. Log in toYCS by entering your general YCS log-in details.  

 

Step 2. Once you are logged into the YCS Extranet, you will see the Finance menu entry with the main functions listed 

Finance tab Introduction 

All Transactions  This page displays all bookings created and any adjustments to payment transactions made by Agoda Finance team. The search tool covers various search criteria to see payment transaction status and details. 
Current Transactions  This page displays all bookings which have reached their payment due date or canceled bookings (displayed immediately upon cancellation) On this page you can approve or dispute payment individually or by batch. Bookings will be displayed on this page for 150 days after their check-out date, after that they will be removed from this page and the payment will no longer be available for you to claim. Please note that refund transactions will always remain on this page until they are batched. 
My Payment Account  This page varies based on what type of payment method you are on with Agoda. 

  • UPC: See a message here that indicates you are using this payment method 
  • Telex Transfer: Setup or modify your bank account details 
  • Ecard: See the last 4 digits of the ecard 
  • PayPal: Your PayPal account details should be entered here 
UPC  See a message here that indicates you are using this payment method 

 

To see step by step guide on how to claim payments for each payment method, please click here.  

 

Frequently Asked Questions 

My property was on UPC, recently I switched payment method, do I need to request for access?

We will grant Finance tab access for you during the process of switching payment methods. However, you may submit a request for Finance tab access if you would like to use a different username or you would like to add more usernames. 

 

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