在本文中,我們將為您提供一些有用的信息,說明為什麼客座評論對您的成功如此重要,以及為您提供我們關於如何提高您評論的數量和質量的最佳提示。

 

做乜嘢評論好緊要?

評論好緊要,因為它們係旅行者喺評估Agoda上嘅身家時可以睇到嘅唯一獨立信息來源。 聰明嘅旅行者知道,每處房產都會以最好嘅方式呈現自己,並提供最正面嘅描述同得人鍾意嘅相。 佢哋希望在相信之前,由實際訪客驗證信息。

所有關於Agoda嘅客評論都經過驗證,呢啲評論均來自實際入住你酒店並主持嘅僅包含建設性信息嘅客。 使得Agoda審核成為您和未來客戶真正可靠嘅反饋來源。

 

評論對旅行者嘅重要性

研究表明,96%嘅旅客喺預訂酒店時認為評論好緊要。 此外,其中約79%嘅人喺做出購買決定之前會閱讀6到12條評論。 意味住您的客人評論通常係決定你是否獲得預訂嘅最重要數據來源。 其實,93%嘅消費者表示在線評論會影響他們的購買決策。 簡單地說,旅行者過任何其他信息都更信任經過驗證嘅評論。

 

審查對業主嘅重要性

作為業主或經理,您需要不斷決定將資源投入到改善酒店設施、設施和服務的地點。 客人評論提供最新嘅同具體嘅反饋,乜嘢打動同失望你最近嘅客戶。 你得到嘅評論越多,你擁有嘅關於目標人口喺住宿方面嘅需求嘅數據就越多。

 

做乜嘢評論嘅數量好緊要?

有好多評論有助於吸引更多嘅預訂,畀旅客知你應該得到你嘅聲譽。 如果你只有幾個評論,你嘅溫書分數將冇你需要向旅客保證,你嘅身家係一樣好,其分數嘅可信度。 你獲得嘅評價越多,好多滿意嘅客戶就越會認為你係一個可靠可靠嘅名稱。

我們收集了以下一些提示,以幫助您盡快獲得更多評論。

 

如何獲得更多關於阿戈达嘅客評論?

  • 畀你嘅客一些積極嘅嘢嚟談論
    • 研究表明,高達89%嘅旅行者肯發佈關於積極旅行體驗的帖子。 始終確保最好的服務、設施和功能,使客人體驗值得一談。 瞄準獨特同意想不到嘅,因為呢啲把喺客嘅記憶中脫穎而出。
  • 提供帶有個人便條嘅歡迎禮物
    • 鼓勵評論嘅一個毫不費力嘅方式係留低個人筆記與歡迎禮物祝你嘅客一個偉大嘅逗留,同時輕輕地提醒佢哋請回顧佢哋喺Agoda嘅經驗。 透過把禮物與評論連接起身,你將創建你想要嘅積極關聯。 個人溝通令客人感覺特別,特別是如果係手寫嘅或包括佢哋嘅名。
  • 留下視覺提醒
    • 你甚至可以喺酒店周圍放置貼紙或傳單等物理提醒,提醒客人查看入住時間。 喺好多地方反覆睇到信息,可以唔自覺地把寫評論嘅諗法融入他們的腦海。
  • 退房時提醒客人
    • 在退房期間,透過向客人贈送一份免費禮物(如一套明信片)嚟留低美好嘅最後印象,並傳達一個友好嘅信息,即您的酒店會感激他們的評價。  您甚至可以特別提醒他們,Agoda將向他們發送一封電子郵件,其中帶有簡單的一鍵連結,幫助他們輕鬆撰寫評論。

Agoda評論電子郵件,把喺客退房後發送畀佢哋。

 

  • 退房時面對面詢問
    • 工作人員經常問客人在退房時如何享受住宿。 點解唔培訓您的員工,以提及客人可以透過Agoda將發送嘅電子郵件輕鬆留低評論? 其實,77%嘅客戶表示,如果被問及,佢哋肯留低評論。 所以,問!
  • 解釋他們的反饋對你有多有價值
    • 個個都想感覺緊要。 畀客知道,反饋對你同未來嘅旅客都係有價值嘅。 通知佢哋管理層會仔細閱讀書面評論,並且改進基於該反饋。 問他們是否打算再來,如果他們答應了,請他們寫一篇評論,”這樣我們才能知道下次入住時需要改進什麼。

 

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