Your property may be eligible for coupons that are activated towards increasing your property conversion by increasing your rate competitiveness. Coupons are paid by Agoda and do not impact your base rate.
If you would like to learn more about the opportunities available with coupons, please contact us for further assistance.
Step 1: Click on “Need Help” button located at the bottom right corner
Step 2: Click on “New Support Request”
Step 3: Choose the “Extranet Account Settings” category
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Partner Help
How do coupons affect my base rate?
ID Upload Restrictions for DSA Compliance of Individual Traders
What is multi-property view in YCS?
How do I manage an accidental campaign activation?
How do I manage my promotions?
How do I collect earnings from my bookings?
How can properties in Japan issue a tax invoice?
How do I manage Agoda Boost Campaigns?
How do I create an Agoda Boost Campaign?
VAT Implication for Turkish Properties
What are promotions?
What is the Analytics Center?
How do I change my property’s name?
How can I adjust my rates?
What is Occupancy Model Display Setting?
How can I register my property on Agoda?
How do I manage my Channel Manager connection?
Introduction to Property Collect
What are the check-in procedures for Agoda bookings?
Contacting us for support
How do I end my partnership with Agoda?
How do I charge payments via e-Card?
How do I issue a tax invoice?
Operational Changes to Rate Loading on YCS
What changes were implemented with Israel’s VAT implementation after 16 October 2023?
Where you can reach us
How do I manage user access for my property using the YCS User Management tool?
How can I improve my room photos’ Content Score?
How to increase your property’s OTA bookings
How do I improve the Content Score for my “Property Image Coverage” photos?
How do I charge a UPC?
What are the different payment methods and how do they work?
How do I manage credit card payments for Property Collect bookings?
Malaysian Tourism Tax FAQs
YCS Availability Center
How to navigate tabs on YCS
Commercial Statements and Common Inquiries
How do I update the property address and location?
How do I report an incorrect booking amount?
Introduction to Property Collect without Credit Card Guarantee
How to get more guest reviews?
What is ePass?
How to manage my photos?
Singapore Properties Only – Tax/Invoicing Model Change
How do I manage additional fees (surcharges)?
How do I set up a cancellation policy?
How do I manage my star rating?
VAT Implication for Thailand Properties
How do I update my property’s bank account in Japan?
Which photos do I need for my property?
Why is my availability reopened (Auto Top-up)?
What are the facilities most guests look for nowadays?
Understanding Geographical Based Content
Updating Health & Safety faciltities
How do I take better photos of my property?
How do I respond to booking inquires?
How do I complete my Property Photos?
How do I change my property description?
How do I add announcements or property policies?
How can I report transfer of ownership?
Cleanliness measures for your property
YCS App – Messaging Guest & Responding to Review
YCS App – Manage your promotion
YCS App – Find your property
YCS App – Manage rate and availability
YCS App – Your listing dashboard
YCS App – Introduction
Where do I get the Property Collect booking statement?
How do I identify Property Collect bookings?
How do I request a new credit card from the guest?
How do I view the guest’s credit card?
Tips on finding and choosing your room name
How do I calculate my base rate?
Making Your Property Stand Out with Content
Where do I see the commission amount for Property Collect?
How do I verify Property Collect bookings?
How can I change my tax setting?
How do I handle overcharges for payments via ePass?
What should I do if I can’t accommodate a Property Collect booking?
How do I login using the PIN code?
What is Acknowledge Booking and how can I Acknowledge Booking?
How do I sign my contract?
Proactive Date Amendment Fee Waiver Manual
Proactive Cancellation Fee Waiver Manual
What is the account verification form?
How do I complete my Rates & Allotments?
How do I charge payments via bank transfer?
Introduction to our Agoda Partner Programs
How do I boost my property’s sale and visibility?
Can I request for a review to be removed?
How to handle guest requested changes?
What is an OTA?
Who is Agoda?
Why is content important?
What are property partners saying about the Agoda Growth Program?
How can I use the Advance Guarantee Program (AGP)?
What should I do if I can’t charge a payment?
Where can I view my contract and terms and conditions?
How can I tag my photos?
How can I update my facilities?
How do I handle Property Collect payments?
Can I make changes to my parking policies?
How do I receive confirmation on my reservation?
How do I create basic rate plans?
How do I set up room occupancy and rules regarding children at my property?
How can I set up a minimum or maximum length of stay restriction?
Understanding the front end
Everything you need to know about guest reviews
How do I respond to a special request?
Can I make changes to a reservation?
What should I do if I can’t accommodate a guest?
Where can I see details of my reservations?
What is room mapping, and how can I get started?
What facilities attracts today’s travelers?
Tips for Success
