本文將闡述如何透過單次付款卡 (UPC) 向訂單收款,即僅供單次使用的虛擬卡。

如何查看UPC資訊?

  1. 前往YCS >>「預訂」>>「查看預訂」
  2. 首先,該頁面將顯示由今天到未來7天內的所有訂單。你可以按需要選擇時間。預訂清單按入住日期排列,優先顯示已確認的預訂,其次是取消的預訂,最後是修改後的預訂。
  3. 使用篩選器選項選擇你的條件。要查找特定預訂,你可以輸入預訂編號並清除所有其他條件,這個方法在需要處理收款時很有幫助。
    • 入住日期
    • 預訂日期
    • 最後更新
    • 房型
    • 價格方案
    • 渠道
    • 付款模式

4. 點擊預訂編號就能展開視窗查看詳細資料,並選擇「收取款項 (UPC)」。

    • 可能會要求你提供OTP。要取得OTP,請填寫你已登記的電郵地址。

5. 然後,你將會看到虛擬UPC卡的詳情。

如果你無法查看UPC的資訊,請聯絡我們以獲得協助。

如何向UPC扣款?

  1. 在YCS上取得收款資訊。
  2. 使用POS終端機作出收款授權。你將收到一張內含授權碼的交易單。
  3. 使用該授權碼向訂單收取款項。

如何就修改的訂單向UPC扣款?

  • 我們會向你發出修訂確認電郵 (標題會顯示「修改」字樣) ,連同顯示預訂已被修訂的最新入住憑證。
  • YCS >> 預訂 >> 查看預訂,檢查修改後的預訂狀態。若訂單已修改,YCS中顯示的訂單金額也會更新

  • 你可以按照修改後的入住憑證所顯示之金額收費。

如何就取消的訂單向UPC扣款?

任何從已取消訂單收款的金額,將按照訂單成立時的取消政策而定。你應按照取消政策允許收取的金額對UPC扣款。

  • Agoda會向你發出取消確認電郵 (標題會顯示取消字樣) ,確認該預訂已被取消。新的UPC「應付金額」會顯示在訂單取消的郵件內文中。應付金額是按取消政策而定,即你應向UPC扣款的已取消預訂金額。
  • 你也可以在YCS >>「預訂」>>「查看預訂」頁面上看到已取消的訂單,「已取消」的字眼會以紅字標示。

關於向UPC扣款的備註:

  • 只有擁有權限的YCS用戶才可以進行扣款。若你沒有扣款權限,你可以聯絡我們以取得協助。
  • 取得UPC資訊後,你就可以在信用卡機上輸入UPC資料以收取款項。
  • 然而,在透過UPC收款前,你必須:
    • 確保你根據協議中所列明之款項條款進行收款。請查閱YCS >> 資源 >>​​ 條款及細則頁面了解更多。
    • 請確保輸入正確的卡號。
    • 確認該卡未經其他同事預授權 (預授權會導致卡無效)。
    • 確保你扣款的金額正確 (如入住憑證上所示) 。任何超額收費都將導致交易被拒絕。
    • 請注意,你無法向任何免費取消的訂單扣款。
    • 住客退房一日後,扣款卡即可用作收款。由於扣款卡將在退房日期後150天內過期,因此你必須在期限內向卡收款。請務必在期限內向UPC收款。
    • 若在訂單退房日期後150天內你未向我們收款,則該訂單將會從系統中移除,你將無法再向此訂單收款。
  • 若該卡超過5次扣款失敗,你將會在EDC系統看到違反安全規定的訊息。若你遇到上述情形,請等候1小時再重新扣款,並確保你扣款的資訊正確,且網絡連線穩定。
  • 若你嘗試使用卡進行任何非訂單相關的交易,你將會看到卡被封鎖 (Card Blocked FRE10) 的訊息。請聯絡我們以取得進一步協助。為免出現此類錯誤,請與你的EDC系統供應商聯絡,以確保EDC系統可作住宿業務用途。

FAQs

1. 扣款前我需要進行預授權嗎?

不需要。該卡已由Mastercard擔保,不需要再進行預授權。進行預授權會使該卡失效。如需申請新卡,請聯絡我們

2. 我可就甚麼費用項目向UPC作出扣款?

Agoda只提供客房預訂服務。UPC可扣款的金額僅限該卡所包含的訂單金額。其他費用 (雜費、迷你吧、泊車費等) 必須在客人入住或退房時使用自己的付款方式直接向住宿支付,不得使用Agoda的UPC扣款。

3. 我可以根據每晚或每房向UPC作出扣款嗎?

合作夥伴可選擇以每晚或每房價格作出扣款。但是,我們建議你直接對此訂單的應付總額進行單次扣款。

4. 如果我不小心只預授權/扣取了部分款項,該怎麼辦?
  • 若你僅針對部分款項進行預授權,請先繼續使用該授權碼收取部分訂單金額。然後,請繼續進行預授權,以收取剩餘金額。
  • 若你僅針對部分款項扣款,請先繼續按照相同步驟收取部分訂單金額。

針對上述兩種情況,我們都建議你查看訂單金額,以及你所預授權/扣取的金額。若你嘗試收取任何高於訂單金額的款項,你將收到一則顯示「餘額不足」的錯誤訊息。

若你遇到任何其他問題,請到我們的我無法收款該怎麼辦?頁面查詢。

聯絡我們

還是需要我們協助解決疑難?透過YCS的「需要幫手?」按鈕,或以其他方式聯絡我們。

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