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Comment charger une UPC ?

Vous avez le choix entre 4 modes de paiement pour recevoir un paiement de la part d'Agoda. Dans cet article, nous présentons toutes les informations relatives à l'utilisation d'une carte virtuelle à usage unique (Unique Payment Card, UPC), et nous expliquons comment résoudre les problèmes éventuels. 

Mis à jour : il y a: 2 il y a quelques mois | 16 minutes temps de lecture

Cet article explique comment facturer les réservations à l’aide d’une carte de paiement unique (CPU), qui est une carte virtuelle à usage unique.

What is a Unique Payment Card (UPC)?

A Unique Payment Card (UPC) is a virtual credit card issued by Mastercard for processing individual booking payments. Your property covers any transaction fees for using the UPC. Each UPC is valid for 5 months from its creation and will automatically deactivate after 150 days.

Where can I see UPC details?

To see your Unique Payment Card (UPC) details:

Go to YCS >> Bookings >>Reservations
Initially, the page will display all bookings for a period from today to the next seven days. You can customize the timeline as needed. The booking list is organized by check-in date and prioritizes confirmed bookings first, followed by cancelled bookings, and finally amended bookings.
Select your criteria using the filter options. To find a specific booking, you can enter the Booking ID and clear all other criteria, which helps when you need to process a payment.
- Stay Date
- Booking Date
- Last Updated
- Room Types
- Rate Plans
- Channels
- Payment Models

4. Click on any Booking ID to expand the booking details and select Get payout (UPC).

- You may be asked to provide an OTP. To find the OTP, please check your registered email address.

5. You will then see the details of the virtual UPC card.

reservations-bookingdetails-upc

Comment charger une CUP ?

Collecter les informations de paiement sur YCS.
Autorisez le paiement à l’aide de votre terminal point de vente (TPV). Vous recevrez un bordereau de transaction avec un code d’autorisation.
Utilisez le même code d’autorisation pour facturer la réservation.

How do I charge a UPC for amended bookings?

We will send you an amendment email (with “Amended” appearing in the subject line) with an amended hotel voucher attached, confirming that a reservation has changed
or
You can also identify the amended booking status on YCS >> Bookings >> Reservations. If the booking is amended, the booking amount stated in YCS will reflect the latest update.

reservations-amended

You may charge the booking amount stated in that amended hotel voucher.

How do I charge a UPC for cancelled bookings?

Any payment that you receive for a canceled reservation is determined by the cancellation policy enforced at the time of reservation.  You should charge the UPC only for the amount permitted by the cancellation policy.

Agoda will send you a cancellation email (with “Cancelled” appearing in the subject line) confirming that a reservation has been canceled. The new UPC “Amount Payable” will be included in the body of the cancellation email.  This amount payable is determined based on the cancellation policy and is the amount you should charge to the UPC for the cancelled reservation.
You will also be able to identify the cancelled booking on YCS >> Bookings >> Reservations if the font color of the text “Cancelled”is red.

reservations-cancelled

Notes on charging a UPC:

A payment can only be charged by an authorized YCS user access. If you are not authorized to charge the payment, you may contact us for assistance.
To prevent UPC details from leaking and being circulated before property is able to charge the payment, UPC details are masked up until the eligible amount has been topped-up on the card to enhance security.
Once you have collected the UPC payment details, you can charge the UPC by inputting the UPC payment details into the credit card machine.
However, before you charge the UPC, you must:
- Ensure that you are charging the payment based on the payment terms specified in your agreement. Access YCS>> Resources >> Terms and Conditions for more information.
- Ensure the correct credit card number is being entered.
- Check that the credit card was not pre-authorized by one of your colleagues (pre-authorized cards will become invalid).
- Ensure the correct amount (as seen on the hotel voucher) is being charged. Any additional amount will cause the transaction to be declined.
- Note that any booking that is cancelled without any cancellation fee cannot be charged.
- - You can charge the UPC card on the guest’s departure date or one day after check-in, based on your property’s payment terms. Please ensure the charge is made within 150 days after check-out, as the card will expire after this period. Timely charging of the UPC is essential.
- If you do not charge us for a booking for more than 150 days after departure date, the booking will be removed from the system and the payment will no longer be available for you to claim.
You will see a Security Violationmessage on the EDC machine if there are more than 5 failed attempts to charge the card. If you encounter this, please wait for 1 hour before attempting to charge again, and make sure you charge with the correct details and a stable internet connection.
You will see a Card Blocked FRE10 message if you attempt to use the card for any activity outside of booking-related payments. Contact us for further assistance. To avoid such error, please check with your EDC machine provider to ensure that the EDC machine is for accommodation business purposes.

FAQ

1. Ai-je besoin d'une autorisation préalable ?

Non. La carte est déjà garantie par Mastercard et aucune pré-autorisation n’est nécessaire. Toute pré-autorisation entraîne l’invalidation de la carte. Nous contacter pour demander une nouvelle carte. pour demander une nouvelle carte.

2. Que puis-je facturer à une UPC ?

Agoda ne propose que des réservations de chambres. L’UPC n’est valable que pour la réservation à laquelle il est attribué et pour le montant spécifié. Les frais supplémentaires (frais accessoires, mini-bar, parking) doivent être réglés directement par le client en utilisant son propre moyen de paiement au moment de l’enregistrement ou du départ – et non en utilisant l’UPC d’Agoda.

3. Dois-je facturer l'UPC sur la base du prix par nuit ou par chambre ?

Les partenaires peuvent choisir de facturer sur la base du prix par nuit ou du prix par chambre.  Cependant, Agoda vous recommande d’effectuer un seul prélèvement pour le montant total à payer pour la réservation.

4. Que dois-je faire si j'ai accidentellement autorisé ou débité un montant partiel ?

Si vous avez autorisé un montant partiel, utilisez le même code d’autorisation et débitez d’abord le montant partiel. Procédez ensuite à l’autorisation et au débit du montant restant.

Si vous n’avez autorisé et débité qu’une partie du montant, répétez la même opération pour percevoir le montant restant.

Dans les deux cas, nous vous recommandons de vérifier le montant de la réservation et le montant que vous avez autorisé/chargé. Vous recevrez un message d’erreur indiquant « fonds insuffisants » si vous tentez de débiter un montant supérieur à la valeur de la réservation. Si vous rencontrez d’autres problèmes, veuillez consulter notre site web Je ne parviens pas à débiter un paiement et j’ai besoin d’aide page.