Where can I see UPC details?

To see your Unique Payment Card (UPC) details:

  1. Go toYCS>> Bookings >> View Bookings.
  2. Select your own criteria based on the Stay Date, Booking Date or Last Updated Date. You can also insert the Booking ID and empty all other criteria to find the specific booking that you would like to charge for the payment.
  3. Click Search to see the list of matching bookings.
  4. Click on any booking ID to expand and view details.
  5. Under Stay Info >> UPC, click on Click to View.
  6. There will be a pop-up window with details of the virtual card.

If you are not able to view the UPC details, contact us for assistance.

How do I charge a UPC?

  1. Collect the payment information on YCS.
  2. Authorize the payment using your Point of Sale (POS) machine. You will receive a transaction slip with an authorization code.
  3. Use the same authorization code to charge the booking.

How do I charge a UPC for amended bookings?

  • We will send you an amendment email (with “AMENDED” appearing in the subject line) with an amended hotel voucher attached, confirming that a reservation has changed
  • You can also identify the amended booking on YCS>> Bookings >> View Bookings if the font color of the text Booking ID: XXX is yellow. If the booking is amended, the booking amount stated in YCS will reflect the latest update.
  • You may charge the booking amount stated in that amended hotel voucher.

How do I charge a UPC for cancelled bookings?

Any payment that you receive for a canceled reservation is determined by the cancellation policy enforced at the time of reservation.  You should charge the UPC only for the amount permitted by the cancellation policy.

  • Agoda will send you a cancellation email (with “CANCELLED” appearing in the subject line) confirming that a reservation has been canceled. The new UPC “Amount Payable” will be included in the body of the cancellation email.  This amount payable is determined based on the cancellation policy and is the amount you should charge to the UPC for the cancelled reservation.
  • You will also be able to identify the canceled booking on YCS>> Bookings >> View Bookings if the font color of the text “Booking ID: XXX is red. If the booking is amended, the booking amount stated in YCS will also follow the latest update.

Notes on charging a UPC:

  • A payment can only be charged by an authorized YCS user with payment access. If you are not authorized to charge the payment, you may contact usfor assistance.
  • Once you have collected the UPC payment details, you can charge the UPC by inputting the UPC payment details into the credit card machine.
  • However, before you charge the UPC, you must:
    • Ensure that you are charging the payment based on the payment terms specified in your agreement. Access YCS>> Resources >> Terms and Conditions for more information.
    • Ensure the correct credit card number is being entered.
    • Check that the credit card was not pre-authorized by one of your colleagues (pre-authorized cards will become invalid).
    • Ensure the correct amount (as seen on the hotel voucher) is being charged. Any additional amount will cause the transaction to be declined.
    • Note that any booking that is cancelled without any cancellation fee cannot be charged.
    • The card will be available one day after the guest checks out of your property. The charge attempt must be within 150 days after the check-out date as the card will expire after this 150 day period. It is important that you charge the UPC on time.
    • If you do not charge us for a booking for more than 150 days after departure date, the booking will be removed from the system and the payment will no longer be available for you to claim.
  • You will see a Security Violationmessage on the EDC machine if there are more than 5 failed attempts to charge the card. If you encounter this, please wait for 1 hour before attempting to charge again, and make sure you charge with the correct details and a stable internet connection.
  • You will see a Card Blocked FRE10 message if you attempt to use the card for any activity outside of booking-related payments. Contact us for further assistance. To avoid such error, please check with your EDC machine provider to ensure that the EDC machine is for accommodation business purposes.


1. Do I need pre-authorization?

No. The card is already guaranteed by Mastercard and pre-authorizations are not necessary. Any pre-authorization will invalidate the card. Contact us to request a new card. to request for a new card.

2. What can I charge to a UPC?

Agoda provides room reservations only. The UPC is valid only for the reservation to which it is assigned and for the amount specified.  Additional charges (incidentals, mini-bar, parking) must be settled with the guest directly using his or her own method of payment at check-in or check-out –not using the Agoda UPC.

3. Do I charge the UPC based on the price per night or per room?

Partners can choose between charging based on the price per night, or price per room.  However, Agoda recommends you simply make one charge for the total amount payable for the booking.

4. What should I do if I have accidentally authorized/charge only a partial amount?
  • If you have authorized a partial amount, proceed to use the same authorization code and charge the partial amount first. Then proceed to authorize and charge the remaining amount.
  • If you have authorized and charged only partial amount, proceed to repeat the same action to collect the remaining amount.

In both cases, we recommend you check the booking amount and the amount that you have authorized/charged. You will receive an error showing “insufficient funds” if you attempt to charge any amount that is higher than the booking value.

If you encounter any other issues, please visit our I am unable to charge a payment and need support page.

Contact us

Still looking for a solution? Contact us via the YCS Need Help Button or other methods.