How do I charge UPC for cancelled bookings?
Any payment that you will receive for a canceled reservation is determined by the cancellation policy in force at the time of reservation. You should charge the UPC only for the amount permitted by the cancellation policy.
- Agoda will send you a cancellation email (with “CANCELLED” appearing in the subject line) confirming that a reservation has been canceled. The new UPC “Amount Payable” will be included in the body of the cancellation email. This amount payable is determined based on the cancellation policy and is the amount you should charge to the UPC for the cancelled reservation.
- You will also be able to identify the canceled booking on the YCS > Bookings > View Bookings if the font color on the Booking ID: XXX is red. If the booking is amended, the booking amount stated in YCS will also follow the latest update.