Agoda Partner Hub > Tips & Tutorials > Your rates & availability > How do I manage my Channel Manager connection?

How do I manage my Channel Manager connection?

Agoda Partner Hub

Updated 1 year ago

How do I manage my Channel Manager connection Chinese (CN)/简体中文

How do I manage my Channel Manager connection Chinese (HK)/中文 (香港)

How do I manage my Channel Manager connection Chinese (TW)/繁體中文

How do I manage my Channel Manager connection Japanese/日本語

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This article will help you connect to a channel manager and troubleshoot common issues that may arise, as we understand that many of our property partners use a channel manager to manage rooms and prices for online distribution channels.

If you are not an Agoda partner yet, register your property first. You can identify the name of the channel manager that you wish to use during the registration process so that you don’t need to send the request to connect afterward.
A list of channel managers that are able to connect with Agoda is available here.

What’s in this article?

How do I find the details that are needed to correctly map my channel manager?
How to connect to a channel manager
How to change or remove a channel manager
FAQs
Related Content

How do I find the details that are needed to correctly map my channel manager?

In order to map your channel manager, you will need the Agoda Property ID, Room Type IDs, and Rate Plan IDs. Refer to the steps below for how to locate them on YCS.

Property ID: Log in to YCS and hover your mouse over the top right corner. You will also be able to view your Property ID when you click the drop-down next to it.

Room Type IDs: Go to YCS > Property > Room Setup.
Rate Plan IDs: Go to YCS > Rates & Availability> Rate Plan Setup.

How to connect to a channel manager

Go to YCS > Property > Property Settings.
Click Optional Settings.
Tick enable channel manager mode box to add the channel manager.
Select the channel manager name from the drop-down box.
Click Save.

How to change or remove a channel manager

Go to YCS > Property > Property Settings.
Click Optional Settings.
Untick enable channel manager mode to remove the channel manager.
Select the channel manager name from the drop-down box.
Click Save.

FAQs

1. What if updates for rates and availability are not reflected on the YCS extranet?

Normally, the channel manager should provide an error message if your update is unsuccessful. Below are the most common scenarios and how to troubleshoot them.

Possible cause: Did not pass system validation — for example if your Single rate is higher than your Double rate, or any rate is lower than the minimum rate set for that room type. To fix this:
1. How to fix: Depending on the error, generally, you can fix it by correcting the data as highlighted in the error message, such as updating the relevant settings in the YCS Room Page.
Possible cause: Technical Issue/Connection Error
1. How to fix:
  1. We recommend you wait for a few minutes and try to send the update again.
  2. If the issue persists, check the connection with the channel manager. If the channel manager sees connection error, the issue will be escalated to us. If there is no connection error, contact us.

2. Why did I not receive bookings or a booking list from Agoda?

In general, a booking notification will still be sent via email from Agoda even if you are connecting through a channel manager. In some cases, you may receive a booking confirmation from Agoda but not receive that same booking via the channel manager system. Refer to possible causes and fixes below:

Possible cause: Channel manager’s Request API does not cover the booking period.
1. How to fix: Contact your channel manager for more information.
Possible cause: Connection issue on channel manager or on Agoda
1. How to fix: Agoda will try to push the booking message 3 times for Hint partners. If it still fails, we will send the info via email to your channel manager. For non-Hint partners, the channel manager will have to send a new request to Agoda when the connection is restored.

3. Why didn’t I receive full customer contact details from Agoda?

To comply with PCI Compliance and GDPR standards, we do not disclose full customer contact details. Instead, we will mask the customer’s email address. You can still send an email to the customer using the masked email address or the Customer Messaging platform on the Booking page of YCS (Reports > Bookings).

4. Why did I get an error for connecting/disconnecting channel manager “unable to Save changes”?

Ensure that you are following the correct steps when connecting/disconnecting your channel manager. This could be caused by a few factors you can fix by correcting the data as highlighted in the error message.
If you see the error message “property cut-off time”, this means you need to set up a cut-off time for your property first before connecting or disconnecting the channel manager. Contact us for us to assist you with this cut-off time setting.