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Introduction to Property Collect

In this article, we will introduce a new payment model called Property Collect and outline its benefits to you.

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What is Property Collect?

Property Collect is Agoda’s solution for guests to pay for their booking upon arrival at the property. It allows guests to book Agoda’s inventory with payment due directly to you. Complementing Agoda’s prepaid model, it meets the demand of customers who are looking to pay directly upon check-in.

Why Property Collect?

Customers appreciate the flexibility of paying at the property.
The pay-at-hotel filter is Agoda’s most frequently used filter for search results.
Many customers will only book if they can have payment flexibility.
Your property will gain more visibility in search results, as well as through our affiliates and additional marketing.
Your property will gain more traction with long lead time customers.
On average, properties that activate Property Collect gain 5% more bookings.
An additional option to offer pay-at-hotel rates without a credit card required can drive even more bookings (e.g. for low season).
Compensation can be paid easily through Agoda’s self-service payment platform.

Types of Property Collect

Types	Features
Property Collect – Credit Card Guarantee	Guests will provide credit card details in order to secure the booking.
Property Collect without Credit Card	Guests can make a reservation without providing credit card details; click here for more information.

How does it work?

The booking and payment flow of Property Collect is based on Agoda’s prepaid model, with a few differences:

Guests will pay the full booking amount directly to you upon check-in.
You will be able to collect the full selling amount from the guest.

Agoda will deduct the compensation of Property Collect bookings from your other prepaid bookings to avoid manual invoicing:

What are the benefits?

Simple to Manage

Payment for both prepaid and Property Collect bookings can be managed within one platform, ePass. Click here to learn more about ePass.
We understand that it is important to be able to track your offset compensation amounts. As such, a printable booking statement is provided for all payments that include compensation from Property Collect bookings.

Easy to Get Paid

Agoda will take care of Property Collect booking commissions by simply offsetting the amount owed against what Agoda owes you from prepaid bookings. This simple process is completely transparent and viewable in YCS.

More Customers

Customers that are looking to pay at check-in can now filter search results by this payment option, potentially increasing your booking numbers. Attract a wider audience, get bookings with longer lead times, and possibly improve conversions.

YCS Features

In YCS there are four features that can be used to manage Property Collect bookings. Please note, however, that these features are only available for bookings made with Property Collect – Credit Card Guarantee. To utilize these features, search for the booking in YCS, noting that you can filter search results by Payment Method:

1. Go to YCS >> Bookings >> Reservations.

2. Filter the results by clicking Payment Model on the top menu. Select Property collect, then click Apply

3. Find the booking that you need to verify and click to open more details. The Property Collect information will appear in a column on the right-hand side.

Property Collect – Accommodation Partner Manual

FAQs

1. How do I distinguish Property Collect bookings and Agoda Collect (prepaid) bookings?

The booking confirmation vouchers that Agoda provides will include relative information about payments that need to be collected directly from the guest. Please click here for more information about the specific Property Collect confirmation voucher.

2. Will I still receive prepaid bookings after activating Property Collect?

Yes, if you activate Property Collect, you will continue to receive bookings under both Agoda Collect (prepaid) and Property Collect. This means more guests and more bookings!

3. Will I be sent compensation invoices for Property Collect bookings?

No, our internal offsetting system will automatically deduct compensation for Property Collect bookings from your other prepaid bookings. This process replaces manual invoicing. You will also be able to collect a compensation statement on your completed payment from ePass.

4. Can I reinstate a canceled booking?

No, you cannot reinstate the booking after it has been canceled. Guests will need to create a new booking instead.

5. Will the guest be charged cancellation fees if I cancel their booking from YCS?

When you cancel a booking within the booking page by using the YCS – Request to cancel booking function, cancellation fees will not be charged to the guest.

6. What can I do if the guest did not show up (no-show)?

For Property Collect bookings, you have the option to report a no-show without directly contacting Agoda. Please visit the article here for further details on how you can report a no-show. If you fail to report a no-show via YCS within the designated timeframe (72 hours from check-in date), the function will be greyed out. You may contact us for further assistance.

7. Can you apply Property Collect for only specific room types?

No. Once activated, Property Collect will be applied to all room types at your property.

8. How can I deactivate or change settings for Property Collect?

You may adjust the settings for Property Collect by contacting the Agoda Accommodation Support Team via the Need Help button in YCS.