什么是住宿收款模式?

在Agoda的“住宿收款”模式下,客人将在抵达住宿时支付订单费用。客人可预订Agoda上的住宿,并直接向您付款。该模式与Agoda预付模式互为补充,为偏好在入住时直接付款的客人打造。

为什么选择住宿收款模式?

  • 用户喜欢到店支付的灵活性。
  • “住宿收款”是Agoda用户最常使用的筛选条件。
  • 很多用户只在可灵活支付时才会预订。
  • 您的住宿会在搜索结果页中提升可见度,同时还可通过我们的联合营销伙伴和额外营销推广获得更多曝光。
  • 您的住宿会对预订期长的用户更有吸引力。
  • 就平均订单量而言,启用“住宿收款”模式的住宿比其他住宿高5%。
  • 提供无需信用卡的到店支付价格选项,可以带来更多订单量(例如在淡季时)。
  • 报酬可通过Agoda的自助付款平台ePass轻松支付。

住宿收款模式的类型

类型 特征
住宿收款 – 信用卡担保 客人需提供信用卡信息,以便为订单提供担保。
住宿收款 – 无需信用卡 客人无需提供信用卡信息即可预订。请点击此处了解详情。

如何操作?

“住宿收款”模式下的预订和支付流程是基于Agoda的预付模式,不同之处在于:

  • 客人将在入住时直接向您支付订单全额。
  • 您可以向客人全额收款。

Agoda将从您的其他预付订单中扣除“住宿收款”订单的报酬,以免人工开具收据:

该功能有何益处?

管理简便

  • 预付和住宿收款的订单均可通过同一个平台进行管理:ePass点此了解关于ePass的更多信息
  • 我们理解,您需要能够追踪可抵消的报酬数额。因此,所有包含“住宿收款”订单报酬的付款都会提供可打印的订单明细。

收款轻松

  • Agoda只需从您的预付订单中扣除“住宿收款”的订单报酬即可。这个流程简单且完全透明,且可在YCS中查看。

客人更多

  • 现在,如果客人希望在办理入住时付款,可以通过该支付选项筛选相关结果,因此您的住宿将有机会获得更多订单。吸引更广泛的客群,收获预订期更长的订单,且更有机会提升转化率。

YCS功能

YCS后台,有4个功能可供您管理“住宿收款”订单。但请注意,这些功能仅适用于“住宿收款 – 信用卡担保”的订单。要使用这些功能,请在YCS中搜索订单。温馨提示,您可以按收款模式筛选搜索结果:

  1. 前往YCS >>订单管理>>所有订单
  2. 点击下拉菜单“收款模式”,筛选结果。选择住宿收款>>确定

  3. 找到您需要查验的订单,然后点击订单以查看更多详细信息。

常见问题与解答

1. 如何区分“住宿收款”和“Agoda收款”(预付)的订单?

Agoda提供的预订确认凭证将包含需要直接向客人收取费用的相关信息。如需了解更多关于特定“住宿收款”模式确认凭证的更多信息,请点击此处

2. 启用“住宿收款”模式后,我是否仍然会收到预付订单?

是的,启用“住宿收款”模式后,您仍可收到“Agoda收款(预付)”和“住宿收款”两种订单。这意味着您将获得更多订单,接待更多客人!

3. 我是否会收到“住宿收款”订单的报酬收据

不会,我们的内部抵消系统将自动从您的其他预付订单中扣除“住宿收款”订单的报酬。这一过程取代了人工开具收据。您也可以通过ePass获取已完成交易的报酬明细。

4. 我可以恢复已取消的订单吗?

不可以,订单取消后便无法恢复。客人需要创建一个新订单。

5. 如果我从YCS取消订单,客人是否会被收取取消费用?

当您使用YCS – 申请取消订单功能在订单页面内取消订单时,系统不会向客人收取取消费用。

6. 如果客人未入住(No-Show),我该怎么办?

对于“住宿收款”模式的订单,您可自行报告未入住(No-Show),而无需直接联系Agoda。请参阅此文章,了解如何报告未入住(No-Show)。如果您未能在指定时间内(入住日期后72小时内)通过YCS报告未入住(No-Show),该按钮将显示为灰色。如需更多帮助,欢迎联系我们。

7. 能否只对特定房型使用“住宿收款”模式?

不可以。一旦启用“住宿收款”模式,该模式将适用于您的所有房型。

8. 如何停用或更改“住宿收款”模式的设置?

您可以通过YCS平台上的帮助按钮,联系Agoda住宿支持团队调整“住宿收款”模式的设置

联系我们

仍需其他帮助?点击YCS的“帮助”按钮或通过其他方式联系我们。

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