What is Property Collect?
Property Collect is Agoda’s solution for guests to pay for their booking upon arrival at the property. It allows guests to book Agoda’s inventory with payment due directly to you. Complementing Agoda’s prepaid model, it meets the demand of customers who are looking to pay directly upon check-in.
Why Property Collect?
- Customers appreciate the flexibility of paying at the property.
- The pay-at-hotel filter is Agoda’s most frequently used filter for search results.
- Many customers will only book if they can have payment flexibility.
- Your property will gain more visibility in search results, as well as through our affiliates and additional marketing.
- Your property will gain more traction with long lead time customers.
- On average, properties that activate Property Collect gain 5% more bookings.
- An additional option to offer pay-at-hotel rates without a credit card required can drive even more bookings (e.g. for low season).
- Compensation can be paid easily through Agoda’s self-service payment platform.
Types of Property Collect
| Types | Features |
| Property Collect – Credit Card Guarantee | Guests will provide credit card details in order to secure the booking. |
| Property Collect without Credit Card | Guests can make a reservation without providing credit card details; click here for more information. |
How does it work?
The booking and payment flow of Property Collect is based on Agoda’s prepaid model, with a few differences:
- Guests will pay the full booking amount directly to you upon check-in.
- You will be able to collect the full selling amount from the guest.
Agoda will deduct the compensation of Property Collect bookings from your other prepaid bookings to avoid manual invoicing:
What are the benefits?
Simple to Manage
- Payment for both prepaid and Property Collect bookings can be managed within one platform, ePass. Click here to learn more about ePass.
- We understand that it is important to be able to track your offset compensation amounts. As such, a printable booking statement is provided for all payments that include compensation from Property Collect bookings.
Easy to Get Paid
- Agoda will take care of Property Collect booking commissions by simply offsetting the amount owed against what Agoda owes you from prepaid bookings. This simple process is completely transparent and viewable in YCS.
More Customers
- Customers that are looking to pay at check-in can now filter search results by this payment option, potentially increasing your booking numbers. Attract a wider audience, get bookings with longer lead times, and possibly improve conversions.
YCS Features
In YCS there are four features that can be used to manage Property Collect bookings. Please note, however, that these features are only available for bookings made with Property Collect – Credit Card Guarantee. To utilize these features, search for the booking in YCS, noting that you can filter search results by Payment Method:
| Check if guest credit card is valid | This 0-authorization confirms that a guest’s credit card is valid without blocking their credit. The authorization returns an instant response. | As soon as the booking is made, until the day of check-in. |
| View guest credit card details | Allows you to view guest credit card details after going through a 2-factor authentication security process. | Within seven days before check-in day. Only viewable up to three times. |
| Request new guest credit card | Sends an email and an SMS message to the guest asking them to update their credit card details using a secure portal. | From booking day until check-in day. |
| Request to cancel booking | Cancels the booking, waives compensation for the booking, and releases the inventory. | After you request a new credit card from the guest and the guest fails to provide a new credit card number.
* Booking cannot be canceled less than 24 hours before the check-in date. |
| Mark booking as a no-show | Report a no-show directly. The system will then automatically compute the no-show charge for your property according to the booking’s cancellation policy. | When a guest does not show up, the property must report the no-show on YCS. This button will only be visible for 72 hours from the customer’s check-in date (starting at 00:00). |
Property Collect – Accommodation Partner Manual
- Property Collect Property Manual (English)
- Property Collect Introduction (English)
- Property Collect Introduction (Vietnamese)
- Property Collect Introduction (Traditional Chinese)
- Property Collect Introduction (Korean)
- Property Collect Introduction (Thai)
- Property Collect Introduction (Arabic)
- Property Collect Introduction (Japanese)
FAQs
The booking confirmation vouchers that Agoda provides will include relative information about payments that need to be collected directly from the guest. Please click here for more information about the specific Property Collect confirmation voucher.
Yes, if you activate Property Collect, you will continue to receive bookings under both Agoda Collect (prepaid) and Property Collect. This means more guests and more bookings!
No, our internal offsetting system will automatically deduct compensation for Property Collect bookings from your other prepaid bookings. This process replaces manual invoicing. You will also be able to collect a compensation statement on your completed payment from ePass.
No, you cannot reinstate the booking after it has been canceled. Guests will need to create a new booking instead.
When you cancel a booking within the booking page by using the YCS – Request to cancel booking function, cancellation fees will not be charged to the guest.
For Property Collect bookings, you have the option to report a no-show without directly contacting Agoda. Please visit the article here for further details on how you can report a no-show. If you fail to report a no-show via YCS within the designated timeframe (72 hours from check-in date), the function will be greyed out. You may contact us for further assistance.
No. Once activated, Property Collect will be applied to all room types at your property.
Contact us
Still looking for a solution? Contact us via the YCS Need Help Button or other methods.
Learn more
- How do I identify Property Collect bookings?
- How do I manage a Property Collect booking?
- Where do I see the compensation amount for Property Collect?
- Property Collect without Credit Card
- Where do I get Property Collect booking statements?
- What should I do if I can’t accommodate a Property Collect booking?
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