請注意,僅限擁有財務管理相關權限的用戶,可在YCS中查看本文提供的資訊。如果用戶沒有財務管理相關權限,則無法在YCS介面中查看「財務管理」和「ePass」頁面。若要深入了解用戶權限和權限管理,請參閱如何透過YCS User Management,為我的住宿管理使用者權限?

如何搜尋過去交易?

  1. 前往YCS >>  「財務管理」,並點選「所有交易明細」


  2. 根據您偏好的條件篩選:

請務必包含下列選項:

  • 您想要查看資料的日期範圍。
  • 根據預訂日期、入住日期或退房日期,選擇日期範圍。
  • 若要包含先前設定的手動調整項目,請勾選方塊。
  • 交易狀態:
    • 全部:符合上述所選標準的所有訂單。
    • 尚未退房:顧客尚未退房。
    • 已退房:顧客已退房。
    • 已核准:訂單已確認。
    • 爭議處理中:住宿方對訂單交易提出異議。
    • 已付款:Agoda或顧客已完成向住宿方付款。

搜尋結果可能包含貴住宿與Agoda合作期間(從第一筆訂單到最近一筆訂單)的所有訂單資料。顯示結果的預設值為6個月。

如何查看過去交易明細?

  • 前往YCS >>「財務管理」,並點選「所有交易明細」
  • 搜尋並篩選要查看的交易明細後(請參閱上文說明),點選特定的「交易紀錄」,然後在頁面下方查看「交易明細」

  • 「交易明細」會顯示下列詳細資訊:
    • 住客姓名
    • 訂單的客房數量
    • 訂單的入住晚數
    • 款項狀態
    • 款項參考編號(您也可以前往YCS >> 「財務管理」>> 「匯款紀錄」查看
  • 「所有交易明細」頁面上的訂單開放收款後,也會出現在「目前交易明細」頁面上。

  • 不可退款的訂單可在預訂日期收款,而彈性取消的訂單則會在顧客退房後開放收款。

如何查看過去款項?

1.前往YCS >>「財務管理」,然後選擇「匯款紀錄」。此頁面會顯示過去已批准付款的交易款項。

2. 您會看到以下資訊:
請注意,當您批准目前交易的所有訂單時,系統會合併並計算一個批次的總金額,並提供一組文件參考編號。

        • 預計到帳日期:收款批次結算日期。
        • 幣別:收到的款項幣別。
        • 金額:特定收款批次的訂單金額和調整金額的總和。
        • 參考文件:每批經核准的收款批次號碼。
        • 其他收款方式:您用來收取款項的方式。

搜尋結果可能包含貴住宿與Agoda合作期間(從第一筆訂單到最近一筆訂單)的所有訂單資料。顯示結果的預設值為6個月。

3.  若要查看批次內個別訂單和調整項目的詳細資訊,在頁面下方點選批次即可開啟內容。其中會顯示下列詳細資訊:

      • 交易類型
      • 參考編號或訂單編號
      • 物業ID
      • 住客姓名
      • 訂單付款人:訂單付款方,即Agoda或顧客
      • 幣別:收到的款項幣別
      • Agoda付款:Agoda支付給住宿方的金額
      • 住宿收款:住宿方收到Agoda支付的金額
      • 入住日期
      • 退房日期

4.  根據ePass付款方式,批次檢視可能會顯示不同的詳細資訊。

    • E-Card和銀行轉帳



    • ePass UPC


備註:只有擁有卡片資訊檢視權限的用戶 (Card Viewer),可查看完整的UPC卡和CVV號碼。如果用戶只有「一般」(General) 權限,批次只會顯示卡片末4碼、持卡人姓名、付款狀態和金額。您可以在「設定」>>「查看已授權使用者」中查看您的用戶權限,如下所示:

請注意:信用卡資料、密碼/憑證等敏感資訊屬於高風險資訊,應謹慎處理。嚴禁透過電子郵件或任何不安全的管道分享此類資訊。

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