This article will help you to check and view booking transactions and past payments for Electronic Payment Administration Self Serve (ePass) payments on YCS >> Finance tab. If your payment method is Unique Payment Card (UPC), you can refer to this article.
How do I search for previous transactions?
1. Go to YCS>> Finance and select All Transactions
2. Filter based on your preferred criteria:
Be sure to include the following selection criteria:
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- Date range for which you would like to view data.
- Filter based on booking date, check-in date or check-out date.
- Select the checkbox option to include or exclude manual adjustments that have been made.
- Filter by transaction status:
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- Pending Departure: Guest has yet to check-out of the hotel.
- Departed: Guest has checked-out of the hotel.
- Approved: Booking is confirmed.
- Disputed: Hotel disputes the transaction due to certain reasons.
- Paid: Booking has been paid to the hotel by Agoda/Guest.
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- The search result can return information from the beginning of all records until the present time. The default display period is 6 months.
How do I view previous transaction details?
- In the All Transactions page, after searching and finding the transactions you want, you can click on a Transaction in order to see the Transaction Details at the bottom of the page.
- You may view the following details:
- Guest name
- Number of rooms in this booking
- Number of nights in this booking
- Payment Status
- Payment Reference Number (can also be viewed on YCS >> Finance >> Remittances)
- Bookings which are visible on All Transactions page will also become visible in Current Transactions page when they become eligible for payment.
- Non-refundable bookings are eligible for payment on the booking date, while Flexible Cancellation bookings will be eligible for payment upon guest departure.
How do I view past payments?
- Go to YCS >>Finance and select Remittances page displays transactions that have previously been approved for payments.
- Only payment-authorized users can view each batch in more detail.
- Only the Card Viewer role is permitted to see the complete UPC and CVV number.
- If your role is the General role, when you click on a batch you will only see the last 4 digits of the card number, the card holder name, the payment status, and the amount.
- Check your YCS user role in Settings >>View Authorized User
2. Here you may view the following details:
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- Value Date: The date when the payment batch is/was made available to you.
- Currency: The currency in which you receive the payment.
- Amount: The sum of the booking value and adjustments for a particular payment batch.
- Document Reference: The payment batch number assigned to each approved batch.
- Payment method: The method through which you received the payment.
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To view the details of bookings and adjustments within the batch at the bottom of the page, click on a row. You will see the following details:
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- The transaction type.
- Reference No., or Booking ID number.
- The hotel ID number.
- The guest’s name.
- Booking Paid By: The party who paid for the booking, such as Agoda or Guest.
- Currency: The currency in which you receive the payment.
- From Agoda: Amount paid by Agoda to the hotel.
- To Hotel: Amount received from Agoda.
- Check-in Date: Guest check-in date.
- Check-out Date: Guest check-out date.
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- The search result can return information from the beginning until present time. The default display period is 6 months.
Contact us
If you have any further questions, please contact us.
Read this article in other languages:
What should I do if I can’t accommodate a guest Chinese (CN)/简体中文
What should I do if I can’t accommodate a guest Chinese (HK)/中文 (香港)
What should I do if I can’t accommodate a guest Chinese (TW)/繁體中文
What should I do if I can’t accommodate a guest Japanese/日本語
What should I do if I can’t accommodate a guest Korean/한국어(대한민국)