What is e-Card?

• The e-Card is a physical credit card or a plastic card that Agoda provides to you for charging all eligible booking amounts using the Finance system. Please note that Agoda e-Cards are restricted to charges via POS terminals under 7011 merchant category code (MCC) only, namely Lodging – Hotels, Motels, Resorts, or Central Reservation Services businesses.
• Please confirm that you have received your e-Card by contacting ecard@agoda.com.You will receive instructions on how to do this when you receive your e-Card.
• Your e-Card information will be stored at YCS>> Finance >> My Payment Accounts once it has been activated.
• Your e-Card will not contain any amount until booking transactions have been submitted on the Finance page.Please charge your e-Card using the exact approved amount and currency to avoid discrepancies.
• As e-Cards do expire, please ensure that you only submit payments while your e-Card is valid.
• We recommend that you finalize the payments for bookings as soon as they become available. Please note that if you do not charge for bookings within 150 days after the departure date, these will be removed from the system and the payment will no longer be available to claim.

How do I settle payments?

1. Go to Finance and select Current Transactions.
2. Check the Booking Transactions section.
   1. Bookings displayed here are ready to have payment initiated.
   2. By default, the Approve section will automatically select (tick) all bookings. Untick the box(es) of any bookings you do not want included in your payment.
3. Scroll down to check the Adjustment Transactions section.
   1. Agoda makes manual adjustments to ensure that the amount paid to partners is correct. When manual adjustments are made, they will appear under the Adjustment Transactions section. All adjusted transactions are automatically “approved” when the partner approved a new payout batch, provided the current and adjusted transactions add up to a net positive.
   2.  Transactions may be adjusted for various reasons, such as:
      1. Charges levied for rejecting an Agoda confirmed booking.
      2. Outdated tax rate on bookings.
      3. Agreements to allow customers to cancel with a different cancellation policy than on the original booking.
   3.  When an adjustment transaction is included in a payment batch, it will disappear from the Adjustment Transactions section. The transaction will then be reflected in the respective payment batch on the Remittances page.
   4. Adjustment transactions are mandatory payments and cannot be excluded.
4. Click Next to view a summary of your payment amount.
   a. You may only submit a batch for payment on the Finance tab if the net value is positive. If your total approved amount is negative, you will need to wait for more booking transactions to be added until your total approved amount is positive.
5.  You will be directed to a summary page with your e-Card details; please make sure the last 4 digits of the e-Card you have received from Agoda match with the card details displayed on the system and then click Submit to confirm.
6. Go to YCS> Finance >> Remittances and wait until a new batch is created. Once the batch has been created, you may need to wait up to 2 hours before you are able to charge your e-Card on your POS terminal.

All payments that have been approved will be removed from the Current Transactions page. These transactions can now be viewed on the All transactions page for reference.
If you would like to review your e-Card or transaction details, please access the Remittances page. Visit How do I Review Past Payments? for more information.

How do I settle payments for amended or cancelled bookings?

We will send you an amendment email (with “AMENDED” appearing in the subject line) with an amended hotel voucher attached confirming that a reservation has changed. The updated amount will be reflected immediately on the Current Transactions page. Proceed to settle payment following the steps in the How do I settle payments? section.

FAQs

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Still looking for a solution? Contact us via the YCS Need Help Button or other methods. 

Learn more

• Payment types and how they work
• What is ePass?
• How do I view booking transactions and past payments?
• How do I Handle Overcharges?
• What should I do if I can’t accommodate a guest?
• I am unable to charge a payment and need support