What is e-Card?

• The e-Card is a physical credit card or a plastic card that Agoda provides to you for charging all eligible booking amounts using the ePass system. 
• Agoda e-Cards are restricted to charges via POS terminals under the default merchant category code (MCC), namely, Lodging – Hotels, Motels, Resorts, or Central Reservation Services businesses. 
• The e-Card does not support 3Ds (3D secure authentication method) POS terminals. In order to charge the e-Card, you will need a non-3Ds POS terminal. 

How do I activate the e-Card?

When you receive your e-Card, you will need to activate the e-Card and confirm receipt. 

1. Download the Agoda e-Card receipt form here. 
2. Fill in the form with the following details: 
   1. e-Card number: the 16 digits on your e-Card. 
   2. Card holder details: provide the requested details, such as property name, Agoda hotel ID, hotel address, telephone number, and fax number (if any). 
   3. Card holder contact details: provide the name and email contact of the authorized staff from your Reservation and/or Finance Department. 
3. Print, sign, scan, and return the Agoda e-Card receipt form to our e-Card team at ecard@agoda.com. 
4. The e-mail subject should be Activate e-Card [Hotel ID]– [Hotel country]. 

What happens next? 

• The e-Card team will reply to you within 3-4 business days to provide your e-Card activation date (usually 48 hours after the reply email is received). 
• Once activated, your e-Card information will also be stored in YCS >> Finance >> My Payment Accounts. 

How do I settle payments?

1. Go to YCS >> Finance >> Current Transactions 
2. You will land on the Earnings page, with a section called Bookings with available earnings. Earnings will be ready to collect 1 day after the booking’s departure date and will only be displayed in this section when payout is ready to be initiated. 
3. By default, all payable bookings will be automatically selected (ticked). Untick the box(es) of any bookings you do not want to be included in your payment. 
4. Scroll down to check the Adjustments section: 
   • Agoda makes manual adjustments to ensure that the earnings paid to partners are correct. When manual adjustments are made, they will appear under the Adjustments section. Adjustment transactions cannot be excluded from payouts. 
   • Manual adjustments are made due to, but not limited to, the following reasons: 
     • Charges levied for rejecting an Agoda confirmed booking. 
     • Incorrect tax rate on bookings. 
     • Agreements made to allow customers to cancel their booking with a different cancellation policy than on the original booking. 
     • When an adjustment transaction is included in a payment batch, it will disappear from the Adjustments section. The adjustment will then be reflected in the respective payment batch on the Finance >> Remittances page. 
5. Click Get Payout to view a summary of your earnings payout. You may only submit an earnings payout if the net value is positive. If your total earnings amount is negative, you will need to wait for more booking transactions to be added. 
6. You will be directed to a summary page with your e-Card details. Please make sure the last 4 digits of the e-Card you have received from Agoda match the e-Card details displayed on the summary page. If the e-Card details match, click Confirm. 
7. After confirmation, your payout will move to the Finance >> Remittances page. Click here for more information on how to see past payouts. 
8. It may take up to 2 hours for the approved earnings amount to be reflected on your e-Card. Please wait before charging your e-Card on your POS terminal. 

All booking amounts included in the confirmed batch payout will be moved to the Finance >> All transactions page for future reference. If you would like to review your e-Card or transaction details, please access the Finance >> Remittances page. For more information, refer to How do I Review Past Payments? 

How do I settle payments for amended or cancelled bookings?

For amended bookings, we will send you an email with “AMENDED” appearing in the subject line. The email will include an amended booking confirmation with the updated booking amount. This updated booking amount will be reflected immediately on the Current Transactions - Earnings page.  

If a booking is amended or cancelled after you have already confirmed payout for that booking amount, the updated amount will be included in the Adjustments section, to be offset in a future payout batch. 

FAQs

Contact us

Still looking for a solution? Go to YCS>> click on the ‘Need Help’ button in the bottom right corner of the page    or find other methods.  

Learn more

• Payment types and how they work
• What is ePass?
• How do I view booking transactions and past payments?
• How do I Handle Overcharges?
• What should I do if I can’t accommodate a guest?
• I am unable to charge a payment and need support
• How do I collect earnings from my bookings? 

Read this article in other languages:  

• How do I Charge Bookings via e-Card Chinese (CN)/简体中文
• How do I Charge Bookings via e-Card Chinese (HK)/中文 (香港)
• How do I Charge Bookings via e-Card Chinese (TW)/繁體中文
• How do I Charge Bookings via e-Card Japanese/日本語
• How do I Charge Bookings via e-Card Korean/한국어(대한민국)
• How do I Charge Bookings via e-Card Thai/ไทย