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Bagaimana cara membebankan pembayaran melalui UPC pada ePass?

Artikel ini menjelaskan proses penerimaan pembayaran melalui UPC pada ePass, termasuk menyelesaikan pembayaran, menangani Transaksi Penyesuaian, dan menerbitkan kartu baru.

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What is UPC on ePass?

UPC on ePass (Electronic Payment Administration Self Service) allows partner properties to receive payouts for multiple bookings at once using a single-use virtual credit card (UPC). With ePass, you can easily manage and batch your booking payouts.

For more information, please refer to:

Getting payouts through UPC on ePass

Sign in to YCS. If you manage multiple properties, select it from Listings.
Go to Finance >> Earnings.
Tick the box for each booking you want to submit for payout. Review your adjustments, if any.
Click Get payout. Note: You may only submit an earnings payout if the net value is positive. If your total earnings amount is negative, you will need to wait for more booking transactions to become eligible.
Review your payout details, then click Get card number.
Charge the full amount within 24 hours using the card details.

The approved payout batch will be shown on the YCS Remittances page.

What are adjustments?

There may be cases where Agoda makes manual adjustments to ensure that the payout you receive is correct. When manual adjustments are made, they will appear under the Adjustments section. Manual adjustments are made due to, but not limited to, the following reasons:

Charges levied for rejecting an Agoda confirmed booking
Incorrect tax rate on bookings
Agreements made to allow customers to cancel their booking with a different cancellation policy than on the original booking
Outstanding balances or overcharges

Any adjustment charges are automatically included when submitting a payout and cannot be excluded. Once resolved, these adjustments will be reflected in the respective payout batch on Remittances.

Issuing a new UPC card

If you fail to charge the UPC within 24 hours of issuance, you will need to reissue the UPC. Please ensure that the payment status is Not Paid; if the UPC has been partially charged, the Reissue Card button will not be available.

Sign in to YCS. If you manage multiple properties, select it from Listings.
Go to Finance >> Remittances.
Click on the payout batch you want to reissue the UPC for.
Click Reissue Card.
Charge the full amount within 24 hours of receiving the new UPC.

A UPC can be reissued up to 3 times. If further reissuance is needed, please contact us for assistance

Handling partial charges for UPC on ePass

A partial charge occurs when only a portion of the total payout amount is charged, leaving a pending balance to be charged later. Common causes of partial charges include:

Bookings approved in bulk but not fully charged or authorized for the total amount.
Limitations of the POS/EDC (Electronic Data Capture) machines that prevent charging the full amount in one go.
Limitations of the POS/EDC (Electronic Data Capture) machines that prevent charging the full amount in one go.
Limitations of the POS/EDC (Electronic Data Capture) machines that prevent charging the full amount in one go.

To correct partial charges, you will need to request a top-up. Please note that reverse authorization, which returns an authorized or settled amount, is not recommended as this can take up to 14 days for the amount to be tracked in our system, delaying the top-up process significantly.

Settle the partial transaction by charging the partial payout amount.
Go to Finance >> Remittances and check the status of the payout batch to ensure it is marked as Paid.

If the payout status is Authorize (Not Returned):

Click Need Help in the bottom right corner of the page.
Select Payments >> Payment inquiry >> Manage payments >> Contact Agoda.
Provide details of your request, including the reference number of the payout batch that you need to request a top-up for.

If the payout status is Reverse Authorization (Returned):

Contact your bank to inquire about the transaction status and confirm if a reversal was successfully processed.
Allow up to 14 days for the amount to be returned to the UPC card.
Once the amount has been returned to the UPC, contact us to request a top-up for the total remaining balance.
Sign in to YCS, then click Need Help in the bottom right corner of the page.
Select Payments >> Payment inquiry >> Manage payments >> Contact Agoda.
Provide details of your request, including the reference number of the payout batch that you need to request a top-up for.

FAQ

1. Apakah ada batasan dari jumlah persetujuan UPC yang dapat diajukan per hari?

Tidak ada batasan jumlah dari persetujuan UPC yang dapat Anda ajukan setiap hari. Namun, mohon pastikan bahwa Anda tidak melampaui batas kredit harian Anda. Perlu diketahui bahwa setiap kartu UPC berlaku selama 24 jam setelah diterbitkan.

2. Bagaimana jika telah melampaui batas periode 150 hari untuk mengklaim pembayaran pendapatan?

Pembayaran harus dibebankan ke UPC dalam waktu 150 hari sejak tanggal check-out pesanan. Setelah periode 150 hari ini, pendapatan tersebut tidak dapat Anda klaim lagi.

3. Mengapa UPC tidak dapat dibebankan meskipun belum melampaui 24 jam?

Silakan periksa kembali nomor kartu UPC, nomor CVV, jumlah pembayaran, dan tanggal kedaluwarsa, serta koneksi internet Anda. Jika Anda melakukan pembebanan sebagian, silakan mengikuti langkah-langkah di atas untuk mengatasi permasalahan tersebut.

4. Bagaimana cara menyelesaikan pembayaran untuk pesanan yang diubah atau dibatalkan?

Look for an email with “AMENDED” in the subject line, which will include an updated booking confirmation. The new amount will also appear in the Booking Transactions section of the YCS >> Finance >> Earnings page. Follow the steps in How do I settle payments? If the amendment occurred after the initial transaction, the difference will be shown in the Adjustment Transactions section. Here is an example of an updated booking confirmation for an amended booking: a-screenshot-of-a-hotel-registration-form__description-automatically-generated-1

5. Mengapa nomor UPC dan CVV tidak dapat terlihat secara lengkap?

Ensure that your user role has the necessary permissions to access the Card Info Viewer on YCS. For more information, refer to: How do I manage user access for my property using the YCS User Management tool? If you are still unable to view the card details in order to charge the UPC, please refer to: What should I do if I can’t charge a payment?

6. Mengapa status pembayaran masih menampilkan keterangan "Terbayar" ketika pembalikan otorisasi terjadi?

Pembalikan otorisasi tidak akan mengubah status dengan keterangan “Terbayar”. Sistem akan secara otomatis menandai pesanan dengan keterangan “Terbayar” saat kelompok pembayaran dibuat dan disetujui, bahkan jika pembayaran belum diselesaikan.

7. Apakah pembayaran dapat dibatalkan atau dilakukan ulang jika ingin menambahkan transaksi pesanan lainnya ke dalam kelompok pembayaran yang diajukan?

Setelah kelompok pembayaran diajukan, pembayaran tersebut tidak dapat dikembalikan atau dibatalkan. Silakan membuat kelompok pembayaran baru, termasuk transaksi pesanan dengan pendapatan yang ingin Anda klaim.

8. Jika terminal POS membatasi jumlah yang dapat dibebankan dalam satu transaksi, apakah pembebanan UPC dapat dilakukan beberapa kali untuk menerima total nominal pembayaran?

No, UPC cards can only be charged once. Please ensure that you create payout batches that are within the limitations of your POS terminal. By default, all bookings will be selected when you create a payout batch. However, you can deselect (untick) as many bookings as necessary to change the total amount for payout on the YCS >> Finance >> Current Transactions – Earnings page.