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How do I manage my contact information?

In this article, we will outline how to manage contact information. It's very important to keep your contact information up to date, so customers and Agoda can get in touch with you easily.

Last updated: 24 days ago | 11 min read time

Managing contact information for hotel-type properties and multi-unit homes

Creating a new contact

Sign in to YCS. If you manage multiple properties, select it from Listings.
Go to Settings >> Contacts.
Click Create new contact.
Enter the contact’s general information and contact details.
Under Responsibilities, click Edit and select the topics the contact handles.
Click Create.

Editing or deleting a contact

Sign in to YCS. If you manage multiple properties, select it from Listings.
Go to Settings >> Contacts.
Select the contact you want to update.
To edit the contact details, click Edit and then Save. To remove the contact from your list, click Delete.

Managing contact subscriptions

The responsibilities selected in the Responsibilities section indicate the topics the contact manages (e.g., reservations, general questions, authorized signatory). These selections determine the default subscriptions in the Subscriptions tab. You can manage the selected Subscriptions at any time.

Sign in to YCS. If you manage multiple properties, select it from Listings.
Go to Settings >> Contacts.
Select the contact you want to manage, then click the Subscriptions tab.
Tick the box for each email you want to subscribe to. Your selection will be saved automatically.

Field details

The Contacts page has the fields as described in the below table:

Section	Field	Description
Contact Info tab
General Information	Job Role	This is the contact’s job role. The user can select the job role from the predefined list using the drop-down box.
	Prefix	This is the contact’s name prefix. The user can select the prefix from the predefined list using the drop-down box.
	Name	This field is for the contact’s name.
	Surname	This field is for the contact’s surname.
Contact Detail	Primary Email	This field is for the contact’s main email.
	Email	This field is for the contact’s additional email.
	Primary Phone	This field is for the contact’s primary phone number.
	Fax	This field is for the contact’s fax number.
	Phone	This field is for the contact’s additional phone number or mobile number.
Responsibilities	Responsibilities	This field shows the list of the contact’s responsibilities.
Subscriptions tab
Notification	Notification Type	This field shows the type of notifications that the user can select from.
	Subscription Type	This field allows the user to subscribe to specific notifications.