在不同情况下,您可能想终止与Agoda的合同。我们会在此文章列出终止合同的须知,以及如何提出此要求。 

 

终止合同注意事项

任何合同终止将会导致您的住宿在Agoda上永久停用。

请注意,永久停用的操作完成后,我们无法恢复您的住宿。如日后希望再次合作,您需要重新注册。

根据Agoda的条款与条件,任何合作终止皆须注意以下事项:

  • 履行所有Agoda用户于协议终止前发出的订单,直至其完成入住。
  • 按照协议支付完所有款项。

如您未能履行任何未入住的订单,您须为客人寻找替代住宿。如无法提供替代住宿,则必须补偿Agoda,以支付为相关客人提供替代住宿的费用。

 

如何要求终止合同?

如需终止合同,您可通过YCS的支持小工具,向市场经理或Agoda住宿服务团队提出有关请求。

 

为确保我们能够完成您的要求,请务必提供相关信息用以证明:

  1. 没有未入住订单
  2. 所有款项已付清

请先履行所有未入住的订单,或向客人提供替代住宿,所有未付款项也应在客人退房后结清。完成以上步骤后,方可提交停用申请。

  • 如您仍有未入住的订单,则须履行有关预订以让客人入住。
  • 如未能让客人入住,请为客人提供替代住宿。您可查看如果无法接待客人入住,我该怎么办?了解提供替代住宿的相关详情。

在最后一预订退房和款项结清前,我们不会执行您的停用申请。 

 

如何查看未入住的订单

如前所述,在终止协议前,住宿必须履行所有已确认的预订。

请注意不要忽略任何已作出的预订,您可按以下步骤了解如何查看未入住的订单。

  1. 前往“订单管理” > “查看订单”
  2. 点击“入住日期”
  3. 将“从”后的日期改为今天,并删除“至”后的日期。
  4. 点击“搜索”后即可查看您住宿已收到订单的列表。
  5. 您可剔除红色的显示为“已取消”状态的所有订单。
  6. 请点击“导出至Excel文档”查看完整列表。

 

如何查看未付款项

为确保您或Agoda没有任何未付款项,请确保已完成所有交易:

  • 使用ePass付款 – 查看以下各种付款方式,了解更多详细步骤
  1. ePass的UPC
  2. Ecard
  3. 银行转账
  • 使用UPC付款 – 查看如何向UPC扣款?一文,了解详细步骤。

 

常见问题与解答

我希望与Agoda保持合作伙伴关系,但有些问题持续发生让我不满意,我该怎样做?(例如:Agoda产品服务方面的问题、无法收款等) 

我们会持续协助您解决任何产品方面的问题或反馈。欢迎联系您的市场经理或Agoda住宿支持团队,以获得最佳解决方案。

 

如未能为顾客找到替代住宿,我该怎样做? 

您可以通过电子邮件(biz@agoda.com)或入住凭证上的联系方式(因地区而异)联系Agoda住宿支持团队,告知拒单原因并请求取消订单。在所有预订被取消,所有付款得到结算后,我们才会执行您的停用请求。

 

我已停用住宿,但在Agoda仍可搜索到我的住宿。应如何报错? 

根据Agoda的条款与条件,若您与第三方签署单独的分销协议,而该第三方也向Agoda提供您的房量库存,即使在协议终止后,我们也会继续在平台出售您的客房,以推广您的住宿。若您有其他疑问或顾虑,可直接联系这些第三方。

 

如住宿进行装修,我如何暂时在系统关闭该住宿? 

更多详情和规定,请参阅:如何暂时关闭住宿?。

 

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