终止合同注意事项 

合同终止将会导致您的住宿在Agoda上永久停用。

请注意,住宿一旦停用,我们将无法恢复其上线状态。如果您今后决定再次与我们合作,您将需要重新注册。

根据Agoda的条款与条件,在终止合同前,您需要:

  • 履行Agoda用户于合同终止前发出的所有订单,直至其完成住宿。
  • 结清合同下的所有到期款项。

如您无法履行任何未完成的订单,您须为客人寻找替代住宿。您可查看如果无法接待客人入住,我该怎么办?,了解提供替代住宿的相关详情。如果您无法提供替代住宿,则您须补偿Agoda为相关客人提供替代住宿的费用。

如何申请终止合同

您可以通过以下方式申请终止合同:

  • 联系您的市场经理。
  • 通过YCS合作伙伴支持中心提交申请。
  • 联系Agoda住宿支持团队。

 

通过YCS合作伙伴支持中心提交合同终止申请:

  1. 点击注册/合同 >> 我想删除一家住宿或终止与Agoda的合作。
  2. 接下来,选择与您最相关的合同终止原因。如果都不适用,您可以点击其他,然后在后续页面中提供进一步解释。
  3. 填写完联系表格后,点击提交。

 

如果您在申请终止合同方面遇到问题,请联系我们获取更多帮助。

 

敬请知悉:请先履行所有未入住的订单,或向客人提供替代住宿,所有未结款项也应在客人退房后结清。完成以上步骤后,方可提交终止合同申请。

为确保我们能够完成您的合同终止申请,您还需提供额外信息,如:

  • 没有未入住订单的确认证明。
  • 所有款项已结清的确认证明。
  • 终止合同的原因。

在最后一笔订单完成且所有款项结清之后,我们方可执行您的合同终止申请。

如何查看未入住的订单

如前所述,在终止合同前,住宿必须履行所有已确认的订单。因此,查看是否仍有未入住的订单非常重要。

您可按以下步骤再次确认是否仍有未入住的订单。

1.前往订单管理>>查看订单 

2.点击“入住日期”

3.将“从”后的日期改为今天的日期,并删除“至”后的日期。

4.点击“搜索”。这将生成一个未入住订单的列表。

5.红色“已取消”状态的订单不记为未入住订单。

6.点击“导出为Excel”,确保您能看到完整的列表。

如何查看未结款项

为确认您或Agoda没有任何未结款项,请确保已完成所有交易:

  • ePass支付方式 – 点击以下支付方式了解详情:

UPC支付方式 – 请参阅“如何通过UPC收款?”了解更多信息。

常见问题与解答 

1.我希望与Agoda保持合作伙伴关系,可是合作过程中我常遇到让我不满意的问题。该怎么办?

我们将随时协助您解决可能会遇到的任何问题。期待收到您对我们产品的反馈。欢迎联系您的市场经理或Agoda住宿支持团队。

2. 我们将随时协助您解决可能会遇到的任何问题。期待收到您对我们产品的反馈。欢迎联系您的市场经理或Agoda住宿支持团队。

您可以通过电子邮件(biz@agoda.com)或入住凭证上的电话号码(因您所在的地区而异)联系Agoda住宿支持团队,申请取消订单。请注意,您需要提供取消原因。在所有未入住订单已完成、已有替代住宿或已取消,且所有未结款项结清之后,我们方可执行您的合同终止申请。

3. 我已终止合同并停用住宿,但在Agoda仍可搜索到我的住宿。我该如何报错?

根据Agoda的条款与条件,若您与第三方有单独的分销合同,而该第三方也向Agoda提供您的房量库存,那么即使在合同终止后,我们也会继续在平台出售您的客房。若您有其他疑问或顾虑,可直接联系这些第三方。

4. 如何在装修期间暂时关闭我的住宿?

请参阅如何暂时关闭住宿?,获取更多详细信息和指引。

联系我们

仍需其他帮助?点击YCS的“帮助”按钮,或通过其他方式联系我们。

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