終止合約注意事項 

終止合約將會導致您的房源在Agoda上永久停止刊登。

請注意,房源停用後,我們將無法恢復您的房源。如果您之後決定再次與我們合作,您將需要重新註冊。

根據Agoda的條款與規範,終止合約須完成以下事項:

  • 履行Agoda顧客在您終止合約前預訂的所有訂單,直到完成住宿為止。
  • 按照合約完成支付所有款項。

若您無法履行任何尚未入住的訂單,您必須為顧客尋找替代住宿。您可以查看「我無法接待預訂的客人該怎麼辦?」以了解提供替代住宿的詳細資訊。若無法提供替代住宿,則您必須補償Agoda,以支付我們為顧客提供替代住宿的

如何要求終止合約?

您可透過以下方式要求終止合約:

  • 聯絡您的市場經理。
  • 透過YCS夥伴支援中心提交要求。
  • 聯絡Agoda住宿支援團隊。

 

透過YCS夥伴支援中心提交終止合約的要求:

  1. 點擊 註冊/合約 >> 我想移除一間住宿或終止與Agoda的合作關係
  2. 接著,請選擇與您最相符的合約終止原因。若均不適用,您可以點擊「其他」並在接下來的頁面中提供進一步說明。
  3. 填妥合約表單後,請點擊「提交」。

 

如果您在要求終止合約時遇到問題,請聯絡我們以獲得進一步協助。

 

請注意:請先履行所有尚未入住的訂單,或向顧客提供替代住宿,所有未付款項也應在顧客退房後結清;您必須完成以上步驟,才可提交合約終止要求。

為確保我們能夠完成您的合約終止要求,您還需提供其他相關資訊如下:

  • 確認沒有尚未入住的訂單
  • 確認所有款項皆已結清
  • 停用原因

在最後一筆訂單退房且款項結清前,我們不會執行您的合約終止要求。

如何查看尚未入住的訂單?

如前面所述,在合約終止前,房源必須履行所有已確認的訂單。因此,查看尚未入住的訂單格外重要。

您可按照以下步驟操作,以查看是否有尚未入住的訂單。

1.前往管理訂單 >> 查看訂單 

2.點擊入住日期

3.更改「由 (From)」的日期至今天,並刪除「至 (To)」的日期。

4.點擊「搜尋」。上述步驟完成後,系統將顯示所有尚未入住的訂單。

5.狀態顯示為紅色「已取消」的訂單不會被視為尚未入住的訂單。

6.點擊「輸出至Excel」,以確保您查看的是完整清單。

如何查看未付款項?

為確保您或Agoda沒有任何未付款項,請務必結清所有交易:

  • ePass付款方式 – 點擊下方的付款方式以了解更多詳細資訊:

FAQs

1. 我希望和Agoda維持合作夥伴關係;但在使用服務時一直遇到問題,因此感到不是很滿意。該怎麽辦?

我們隨時為您提供協助,以解決您可能遇到的任何問題,並期待收到您對我們產品的回饋。歡迎隨時聯絡您的行銷經理或Agoda住宿支援團隊。

2. 若我無法為尚未入住的訂單找到替代住宿,該怎樣辦?

您可以透過Email(biz@agoda.com)或住宿憑證上的電話號碼(因地區而異),聯絡Agoda住宿支援團隊,以提出取消訂單的要求。請注意,您必須提供取消原因。合約終止必須等到所有未完成的訂單已完成、重新安排替代住宿或取消訂單,以及所有待付款項結清之後才能執行

3. 我已終止合約並停用房源,但我仍可在Agoda上搜尋到我的房源,我該如何回報?

根據Agoda條款與規範,若您與第三方簽署單獨的分銷協議,而該第三方也向Agoda提供您的房量庫存,即使在協議終止後,我們仍可繼續在平台上刊登您的住宿。若您有其他問題或疑慮,可直接聯絡這些第三方。

4. 在住宿翻新期間,我該如何暫時關閉住宿?

更多詳細資訊及指引,請參閲「如何暫時關閉房源?」一文。

聯絡我們

需要其他解決方案嗎?透過YCS的「小幫手」按鈕或以其他方式聯絡我們。

 

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