How do I Report an Incorrect Amount in ePass Chinese (CN)/简体中文
How do I Report an Incorrect Amount in ePass Chinese (HK)/中文 (香港)
How do I Report an Incorrect Amount in ePass Chinese (TW)/繁體中文
How do I Report an Incorrect Amount in ePass Japanese/日本語
How do I Report an Incorrect Amount in ePass Korean/한국어(대한민국)
How do I Report an Incorrect Amount in ePass Thai/ไทย

 

This article will outline the factors that can affect the value of a booking, and how to report incorrect amounts to us. 

Factors that can affect the price of a booking 

Listed below are some common factors that can change the price of a booking:  

  • Voucher code applied by the customer  
  • The promotion that you set for customer  
  • Channel discount (e.g. Agoda Private Sale or VIP)  
  • Cancellation policy applied to bookings  
  • Taxes and surcharges  

You can find more information about these in the booking confirmations that are sent to your registered email address.

How to Dispute a Booking?

If you would like to dispute a booking, please follow the steps below

Step 1. Click Dispute for the amount you find incorrect

Step 2. Select your reason from the dropdown list

Step 3. Add any Remarks that will be useful in our investigation

Step 4. Click Save to submit

This will remove the amount from the payable items and will trigger a notification for our team to review the calculation. Our Finance team will contact you within 5 business days

  • If you spot an incorrect amount or a reservation in Current Transactions, make sure to leave it unselected until it’s being reviewed

 

Learn more