Managing guest payments

I am unable to charge a payment an ...I am unable to charge a payment and need support

Payment types and how they workPayment types and how they work

How do I calculate my net rate?How do I calculate my net rate?

How can I change my payment method ...How can I change my payment method?

How do I Handle Overcharges?How do I Handle Overcharges?

What Should I Do if My Bank Accoun ...What Should I Do if My Bank Account is Rejected?

How to Issue Tax Invoice?How to Issue Tax Invoice?

Where can I see processed payments ...Where can I see processed payments?

How do I offer ‘pay at hotel ...How do I offer ‘pay at hotel’ to guests?

See all

I am unable to charge a payment an ...

I am unable to charge a payment an ...

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Managing guest payments

I am unable to charge a payment an ...I am unable to charge a payment and need support

Payment types and how they workPayment types and how they work

How do I calculate my net rate?How do I calculate my net rate?

How can I change my payment method ...How can I change my payment method?

How do I Handle Overcharges?How do I Handle Overcharges?

What Should I Do if My Bank Accoun ...What Should I Do if My Bank Account is Rejected?

How to Issue Tax Invoice?How to Issue Tax Invoice?

Where can I see processed payments ...Where can I see processed payments?

How do I offer ‘pay at hotel ...How do I offer ‘pay at hotel’ to guests?

See all

Agoda Partner Hub > Tips & Tutorials > I am unable to charge a payment and need support

I am unable to charge a payment and need support

Agoda Partner Hub

Updated 1 year ago

You can resolve any payment issues by contacting our finance team via the Agoda YCS extranet

Step 1: Click on “Need Help” button located at the bottom right corner

Step 2: Click on “New Support Request”

Step 3: Choose the “Payments” category

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