You can resolve any payment issues by contacting our finance team via the Agoda YCS extranet
Managing guest payments
I am unable to charge a payment an ...I am unable to charge a payment and need support
Payment types and how they workPayment types and how they work
How do I calculate my net rate?How do I calculate my net rate?
How can I change my payment method ...How can I change my payment method?
How do I Handle Overcharges?How do I Handle Overcharges?
What Should I Do if My Bank Accoun ...What Should I Do if My Bank Account is Rejected?
How to Issue Tax Invoice?How to Issue Tax Invoice?
Where can I see processed payments ...Where can I see processed payments?
How do I offer ‘pay at hotel ...How do I offer ‘pay at hotel’ to guests?
See all
I am unable to charge a payment an ...
I am unable to charge a payment an ...
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Managing guest payments
I am unable to charge a payment an ...I am unable to charge a payment and need support
Payment types and how they workPayment types and how they work
How do I calculate my net rate?How do I calculate my net rate?
How can I change my payment method ...How can I change my payment method?
How do I Handle Overcharges?How do I Handle Overcharges?
What Should I Do if My Bank Accoun ...What Should I Do if My Bank Account is Rejected?
How to Issue Tax Invoice?How to Issue Tax Invoice?
Where can I see processed payments ...Where can I see processed payments?
How do I offer ‘pay at hotel ...How do I offer ‘pay at hotel’ to guests?
See all
Agoda Partner Hub > Tips & Tutorials > I am unable to charge a payment and need support
I am unable to charge a payment and need support
Step 1: Click on “Need Help” button located at the bottom right corner
Step 2: Click on “New Support Request”
Step 3: Choose the “Payments” category