How do I search for previous transactions?

  1. Go to YCS > Finance and select All Transactions.
  2. Filter based on your preferred criteria:
    • Booking Date
    • Check-in Date
    • Check-out Date
    • You can also use the checkbox option to include or exclude manual adjustments that have been made
  • You can also filter by transaction status:
      • Pending Departure
      • Departed
      • Approved
      • Disputed
      • Paid
  1. The search can return information from the beginning until present. The default display period is 6 months.

How do I view previous transaction details?

  • You can click on a Transaction in order to see the transaction details at the bottom of the page.
  • You may see the following details:
    • Guest Name
    • Number of Rooms for this booking
    • Number of Nights for this booking
    • Payment Status
    • Payment Reference Number
  • Bookings which are visible on All Transactions page will also become visible in Current Transactions page when they become eligible for payment.
  • Non-refundable bookings are eligible for payment on the booking date, while Flexible Cancellation bookings will be eligible for payment upon guest departure.

How do I view past payments?

  1. Go to YCS > Finance and select The Remittances page displays transactions that have previously been approved for payments.
    • Only payment authorized users can view each batch in more detail. If your role is the General role, when you click on a batch you will only see the last 4 digits of the card number, the Card Holder Name, the Payment Status, and the Amount.
      1. You can check your YCS user role in Settings > View Authorized User.
  2. Filter based on your preferred criteria:
    • Booking Date
    • Check-in Date
    • Check-out Date
    • You can also use the checkbox option to include or exclude manual adjustments that have been made
    • You can also filter by transaction status:
      1. Pending Departure
      2. Departed
      3. Approved
      4. Disputed
      5. Paid
  1. The search can return information from the beginning until present. The default display period is 6 months.

 

Please note the following:

  • Only the Card Viewer role is able to see the complete UPC and CVV number.
  • The cards should be charged within 24 hours of their issuance, otherwise you have to wait 72 hours in order to re-issue a new card.
  • Each card can be used only once and should be charged fully.
  • A partial charge is not possible.

If you encounter any other issues, please visit our I am unable to charge a payment and need support page.

Attention: Information such as credit card data, passwords/credentials are high-risk data and should be handled in a stringent manner. Sharing such data via email or any unsecured channel is prohibited.