This article will help you to check and view booking transactions and past payments for Electronic Payment  Administration Self Serve (ePass) payments on YCS >> Finance tab. If your payment method is Unique Payment Card (UPC), you can refer to this article.

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How do I search for previous transactions?

1. Go to YCS>> Finance and select All Transactions

2. Filter based on your preferred criteria:

Be sure to include the following selection criteria:

• • • Date range for which you would like to view data.
    • Filter based on booking date, check-in date or check-out date.
    • Select the checkbox option to include or exclude manual adjustments that have been made.
    • Filter by transaction status:

• • • • Pending Departure: Guest has yet to check-out of the hotel.
      • Departed: Guest has checked-out of the hotel.
      • Approved: Booking is confirmed.
      • Disputed: Hotel disputes the transaction due to certain reasons.
      • Paid: Booking has been paid to the hotel by Agoda/Guest.

The search result can return information from the beginning of all records until the present time. The default display period is 6 months.

How do I view previous transaction details?

• Go to YCS >>Finance and select All Transactions
• After searching and filtering for the transactions you want to view (see section above for instructions), click on a specific Transaction in order to see the Transaction Details, shownat the bottom of the page.

• Transaction Details will display the following details:
  • Guest name
  • Number of rooms in this booking
  • Number of nights in this booking
  • Payment Status
  • Payment Reference Number (can also be viewed on YCS >> Finance >> Remittances)
• Bookings shown on the All Transactions page will also become visible in Current Transactionsonce they become eligible for payment.

• Non-refundable bookings are eligible for payment on the booking date, while Flexible Cancellation bookings will be eligible for payment upon guest departure (check-out).

How do I view past payments?

1. Go to YCS >>Finance and select Remittances page displays transactions that have previously been approved for payments.
   
2. Here you may view the following details:
   Note that when you approve all bookings on a current transaction, the system will combine and calculate the total amount in one batch with a single Document Reference number.
   
   • Value Date: The date when the payment batch was made available.
   • Currency: The currency in which you received the payment.
   • Amount: The sum of the booking value and adjustments for a particular payment batch.
   • Document Reference: The payment batch number assigned to each approved batch.
   • Payment Method: The method through which you received the payment.
     The search results can include data for all bookings made throughout the duration of your hotel’s partnership with Agoda (from first booking to most recent). The default display period is 6 months.
3. To view the details of individual bookings and adjustments within a batch, click on the batch to open it at the bottom of the page. The following details will be displayed:
   
   • Transaction Type
   • Reference No. or Booking ID
   • Hotel ID
   • Guest Name
   • Booking Paid By: The party who paid for the booking, either Agoda or the guest
   • Currency: The currency in which you received the payment
   • From Agoda: Amount paid by Agoda to your hotel
   • To Hotel: Amount your hotel received from Agoda
   • Check-in Date
   • Check-out Date
4. The batch view may display different details depending on the ePass payment method.
   • E-Card and Bank Transfer
     
     
     
   • UPC on ePass
     
     

Note: Only the user(s) designated with the Card Viewer role will be permitted to see the complete UPC and CVV number. If the user holds a General role, the batch will only display the last 4 digits of the card number, the card holder’s name, the payment status, and the amount. You can check your user role in Settings >> View Authorized User, as shown below:

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