How do I Set Up my Bank Account in Finance tab? Chinese (CN)/简体中文

How do I Set Up my Bank Account in Finance tab? Chinese (HK)/中文 (香港)

How do I Set Up my Bank Account in Finance tab? Chinese (TW)/繁體中文

How do I Set Up my Bank Account in Finance tab?  Japanese/日本語

How do I Set Up my Bank Account in Finance tab?  Korean/한국어(대한민국)

How do I Set Up my Bank Account in Finance tab?  Thai/ไทย

How do I Set Up my Bank Account in Finance tab? Vietnamese/Tiếng Việt

How do I Set Up my Bank Account in Finance tab? Indonesian/bahasa Indonesia

How do I Set Up my Bank Account in Finance tab? Malaysian/Malay

This article will help you to set up your bank account on YCS in order to start submitting payments via bank transfer or Telex Transfer.

Bank account requirements

Please be aware of the following bank account requirements when setting up your bank account.

• Only English alphabetical and numeric characters (0-9) can be accepted.
• Special characters are not allowed (i.e. = ! “ $ % & : * < > ; , # { } [ ] \ _ ^ | ~ @). If your bank account details contain ‘&’ (ampersand) please replace with text format as “and”. The only exception is Local Beneficiary Name and Local Bank name for China and Local Beneficiary Name for Japan.
• Please make sure you have submitted the required documents in YCS to speed up the approval process. Fund transfer and ATM slips are NOT valid. This applies for both personal and corporate bank accounts.
• The Bank Account Name field in the extranet needs to match the account name on the supporting documents.
• Account holder’s name, account name, and bank name must be visible on supporting documents. If it is a corporate bank account, the account holder’s name should be under the corporate name as well.
• Supporting documents are accepted in your local language; however, if your bank is able to provide your bank statement in English, you may submit it as well.
• If your bank account is still pending or gets rejected, please amend the details by following the steps in How do I modify my bank account?.

Bank account fill-in instructions

Refer to the table below for the definition and instructions of each field.

How to set up the bank account

1. Go to  YCS > Finance > My Payment Accounts menu.
2. Click on Create to open up the bank account form.
3. Fill in all the required details. After selecting bank location, you may click Save, and the system will highlight the mandatory fields in red. Make sure that you have read the Bank account requirements and Specific requirements for each country carefully.
4. Upload supporting documents to verify your bank account details are valid and ready to receive payouts. Please do not attach your credit card or ATM card in Host Manage or YCS. Click Choose File to upload all the required documents as below:
   • Proof of the bank account ownership (bank book, online statement, bank statement and canceled cheque) that clearly shows bank account name and bank account number.
   • Government-issued IDs matching the Account Holder’s name (ONLY for personal accounts) with clearly displayed bank account information.
   • Refer to this file for examples of valid supporting documents.
5. After submitting the account details, the status will first be displayed as Pending until our Finance Team review the details and the ownership documents. You will be informed via email when the bank account is approved or if there are additional steps required within 5 business days. It is not possible for us to expedite the review process to ensure that all reviews are being done duly.
6.  Once the account is verified it will turn to Approved in YCS, and you’ll be able to start submitting payments via YCS > Finance > Current Transactions. In the case of  Rejected  bank account status, please revise the details and amend that account first before creating a new one. Our Finance team will contact you to confirm which details should be updated.  Click here to read more about why your bank account is Rejected.

How do I modify my submission? 

We do not recommend you modify your submission as it will restart the submission date. However, if you would like to modify your current bank account details, follow the steps below:

1. After you submitted the modification via YCS > Finance > My Payment Accounts and click Edit. You may also upload new documents.
2. Once our Finance team has reviewed all the details, they will verify the account, and notify you via email to confirm the modification has been approved.
3. Your bank account status will turn to Approved in YCS, and you’ll be able to start submitting payments via Finance.

What should I do if my bank account is rejected?

Once your bank account request has been reviewed, our Finance team will reach out to you to provide more details that are specific to your case via email.

Please note that you should not modify your existing bank account submission request. If you cancel the request and create a new submission, your request will revert to “new” status and approval may take an additional 5 business days.

The common reasons for rejection are:

1. Invalid character input
2. Missing supporting documents
3. Incorrect bank account name
4. Incorrect bank account number or IBAN

Make sure that you have read the Bank account requirements and Specific requirements for each country carefully before you update your bank account information.