Agoda’s Terms and Conditions (Updated 15 October 2021)

In an effort to further improve our services, Agoda is updating the Terms and Conditions of our agreement with your property.

Your continued use of Agoda services after the update comes into effect will be deemed to be acceptance of them. We encourage you to read the updated Terms and Conditions by logging into your Agoda YCS account on desktop or mobile and go to Help > Terms & Conditions.

The updated Terms and Conditions will come into effect on 1 November 2021 (15 October 2021 for Hong Kong). These terms are an update to our General Terms & Conditions (1 May 2021) and are called General Terms and Conditions (version 4.0). If this update applies to your property you will:

  • Receive an email notification from us.
  • Be able to view the Terms and Conditions in the Contracts section in YCS

 

Summary of Key Changes

The new Terms and Conditions includes, amongst other things, updates to the KYC & Screening Process and Fair Competition provisions.

 

Agoda’s Terms and Conditions (Updated May 2021)

Introduction

In an effort to further improve our services, Agoda is updating the Terms and Conditions of our agreement with your property.

Your continued use of Agoda services after the update comes into effect will be deemed to be acceptance of them. We encourage you to read the updated Terms and Conditions by accessing the following link. Updated GTC documents will also be made available on YCS (desktop and mobile) from 01 May 2021 onwards. For more details, we’ve provided the answers to frequently asked questions below.

The updated Terms and Conditions will come into effect on 01 May 2021. These terms are an update to our General Terms & Conditions (31 January 2021) and are called General Terms and Conditions (version 3.0) If this update applies to your property you will:

  1. Receive an email notification from us.
  2. Be able to view the Terms and Conditions attached to this article (after the FAQ section).

 

Summary of Key Changes

While making sure to maintain clear visibility, readability, and wide coverage, we have updated some important key statements as listed below:

  • Agoda Payment Terms – added clarity on Agoda Payment Terms including Unique Payment Cards (“UPCs”) and other payment methods supported by our system.

 

Agoda’s Terms and Conditions (Updated January 2021)

Introduction

In an effort to further improve our services, Agoda is updating the Terms and Conditions of our agreement with your property.

Your continued use of Agoda services after the update comes into effect will be deemed to be acceptance of them. We encourage you to read the updated Terms and Conditions by logging into your Agoda YCS account on desktop or App at any time. For more details, we’ve provided the answers to frequently asked questions below.

The updated Terms and Conditions will come into effect on 31 January 2021. These terms are an update to our General Terms & Conditions (13 April 2020) and called General Terms and Conditions (version 2.0) If this update applies to your property you will:

  • Receive an email notification from us.
  • Be able to view them on the YCS Terms and Conditions page (menu: Helps > Terms and Condition).

We have also updated our Agoda Privacy Policy for Accommodation Partner Extranet.

You will be able to view them on the YCS Privacy Policy page (menu: Help > Privacy Policy).

 

Summary of Key Changes

While making sure to maintain clear visibility, readability, and wide coverage, we have updated some important key statements as listed below:

  • Information on communication tools– we have included new provisions to cover the use of the Hermes as an Agoda communication tool to align with operational practices;
  • USA rate clarification – specifically for US-based properties the different rate models have been included i.e. Opaque, Package, and Public;
  • Fair Competition– these provisions have now been made less restrictive with a focus on working together on pricing and making commercial efforts to rectify any issues in relation to adherence to these provisions;
  • Remittance or Pay Out Services – added clarity on Agoda obligation to transfer the payments collected from guests to the hotels as well as when this obligation does not exist (i.e. for payment that is either refunded or reversed);
  • Suspension of Services– a new provision has been included to permit suspension where (in our sole consideration) the rates, availability, or conditions provided by the property renders the inventory commercially unusable;
  • Data Privacy and data sharing provisions– these have been updated to take account of changes in law/policy and to provide greater flexibility;
  • New Exhibit C (P2B)–  which addresses amendments and transparency statements required by the Platform to Business Regulation 2019/1150 aka P2B. Noting that these only apply to properties in the EEA or in the UK and/or that are available to guests located in the EEA or in the United Kingdom;  and
  • New Exhibit D (Korea and Hong Kong) – this exhibit replaces the Fair Competition (clause 6) provisions for properties located in South Korea and Hong Kong. In effect, this narrows the scope of these provisions for these countries.

 

Agoda’s Terms and Conditions (Updated 13 April 2020)

Introduction

In an effort to further improve our services, Agoda is updating the Terms and Conditions of our agreement with your property.

Your continued use of Agoda services after the update comes into effect will be deemed to be acceptance of them. We encourage you to read the updated Terms and Conditions by logging into your Agoda YCS account on desktop or App at any time. For more details, we’ve provided the answers to frequently asked questions below.

The updated Terms and Conditions will come into effect on 20 April 2020. These terms are an update to our General Terms & Conditions (02 March 2020) and called General Terms and Conditions (version 1.1) If this update applies to your property you will:

  • Receive an email notification from us.
  • See a pop-up message with the updated T&Cs on YCS.
  • Be able to view them on the Contracts page (menu: Settings > Contract).

 

Summary of Key Changes

While making sure to maintain clear visibility, readability, and wide coverage, we have updated some important key update statements as listed below:

  • Added clarity on Force Majeure: We have clarified the terms and obligations relating to Force Majeure. Which means an event or circumstance outside of Agoda or property’s reasonable control.
  • Bookings: These terms now include updated terms about the booking processes, booking modifications, booking cancellations, and payment processing.
  • Amendment: These terms now include updated terms about Amendments which provide clarity on notice of the effective date of the changes and information within General Terms in the Extranet. Your continued use of Agoda services after the effective date of the changes will confirm that you acknowledge and accept to be bound to them.

 

 

Agoda’s Terms and Conditions (Updated 02 March 2020)

Introduction

Agoda is updating the Terms and Conditions of our agreement with your property and making them easier for you to understand. The updated Terms and Conditions will come into effect on 09 March 2020 (excl. Singapore properties and property under global/regional chain agreements).

Your continued use of Agoda services after the update comes into effect will be deemed to be acceptance of them.

We encourage you to read the updated Terms and Conditions by logging into your AgodaYCS account on desktop or App at any time. For more details, we’ve provided frequently asked questions

If you have any further questions, contact us via the “Need Help” on YCS (more details here).

 

Summary of Key Changes

  • Improved Readability: These updated terms have been written in plain language to make them easier to understand. We have also reorganized the terms to group related concepts together and reduce duplication. The defined terms have also been grouped together and their definitions have been simplified.
  • Added Clarity: We have clarified the terms and obligations relating to extranet account security, charging unique payment cards (UPC), tax and invoicing, and giving notice via the extranet.
  • Wider Coverage: These terms now include updated terms about payment processing, dispute resolution, bookings facilitated by third parties, Agoda Collect & Property Collect obligations and fees for optional programs.

 

Frequently Asked Questions

Where can I view, print, or download these Terms and Conditions?

You can view, print, or download the Terms and Conditions from the Terms & Conditions page on YCS (menu: Help > Terms & Conditions) or from the Contracts page on YCS (menu: Settings > Contract)

Where can I view previous agreements?

You can view, print, or download the previous agreements from the Contracts page on YCS (menu: Settings > Contract)

Where can I view the previous version of Agoda Terms and Conditions?

You can view, print or download the previous Agoda Terms and Conditions by accessing our article here.

These terms do not mention my contracted commission. How can I check the contracted commission?

The contracted commission appears in YCS on the Contracted Commission page (menu: Settings > Contracted Commission). If you have difficulties in viewing this page, you can reach us via the “Need Help” on YCS (more details here).

I require a signed document stating the contracted commission, how can I get this?

If you require a document confirming the contracted commission signed by us, you can submit your request via the “Need help” on YCS (more details here).

What if I don’t accept the updated Terms and Conditions?

If you don’t agree to the updated Terms and Conditions, you can choose to end your relationship with us by terminating your agreement with us via the “Need Help” on YCS (more details here).

I have a question not covered here, who can I contact?

If you have any questions, you can contact us via the “Need Help” on YCS (more details here).