Introduction

The DSA regulates online intermediaries and platforms such as marketplaces, social networks, content-sharing platforms, app stores, and online travel and accommodation platforms. Its main goal is to prevent illegal and harmful activities and the spread of disinformation online. It ensures user safety, protects fundamental rights, and creates a fair and open online platform environment.

Traceability of Traders

Agoda, being classified as an online travel and accommodation platform, is required to collect and verify trader information from any property being promoted/sold on its storefronts, to any user located within the EU/EEA. This requirement, described under DSA Article 30, is known as Traceability of Traders.

Properties newly onboarded to YCS

Properties onboarded to the Agoda YCS platform after 17 February 2025, must provide this information before the property can be promoted/sold to users within the EU/EEA.

Existing properties in YCS

From 17 February 2025, all existing properties on the Agoda YCS platform will need to provide trader information in order to continue to be promoted/sold to users in the EU/EEA.

YCS Compliance Center

Due to limited capacity for manually verifying data submitted by hotels/hosts, and the large number of properties on our platform, we will be rolling out the enrollment to submit DSA data through YCS in stages. You will receive an email from Agoda notifying you when you are eligible to enter your DSA data so we can verify your property. This email will contain a link to access the Compliance Center.

You can also navigate to the Compliance Center within YCS by navigating to Settings >> Compliance Center.

reporting-dashboard-dsa

If you are eligible to submit your DSA data to Agoda, then you will see the DSA form appear in your Compliance Center.

If the form does not appear, that means that your property is not yet eligible (please wait for the email from Agoda).

If you have had an Agoda booking from an EU/EEA origin user within 2024, you can expect to be eligible for enrollment in 2024. Otherwise, we’ll enroll you as early as possible in 2025.

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Click on Submit form to enter the data entry flow. The first form will prompt you to self-identify as either a Private Host or Professional Trader.

Private Hosts are individuals/groups that rent out a property or properties which are not their primary source of income. Professional Hosts are individuals or groups that rent out properties related to their trade, business, profession, or primary source of income.

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Professional Hosts are further segmented into two different categories: Business Entities and Individual/Sole Proprietors. Business Entities are legally recognized organizations (including partnerships, corporations, non-profit organizations) with their own legal and tax implications. Individual/Sole Proprietors are individuals which own an unincorporated business where the owner is personally responsible for all liabilities incurred by the business.

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Business Entities

Business Entities are required to submit the following details to Agoda for review:

  1. Trading name
  2. Trading/business license (please provide the most relevant license used for registration with your local/federal government)
    • Certain business types may classify as a Business Entity but do not have a registration/license number – in this case, please select the option stating that your business does not have a registration/license number.
  3. Trading email address
  4. Trading phone number
  5. Trading address

For some examples of business documents, please refer to the Examples of business documents section.

Individual/Sole Proprietors

Individual/Sole Proprietors are required to submit the following details for Agoda to review:

  1. Full (personal) name
  2. Email address
  3. Phone number
  4. Primary residence address

Since Individual/Sole Proprietors do not have any business registration details, they are instead required to submit a photo upload of a relevant, government-issued ID as well as proof of address which matches the ID. The individual’s ID + proof of address will not be displayed on the Agoda storefront. Only the individual’s name, email, phone number, and residence address will be displayed on the Agoda storefront in accordance with the EU law.

Eligible forms of ID include:

  1. Passport
  2. Driver’s license
  3. Government-issued ID card

Eligible forms of proof of address include:

  1. Utility bills
  2. Phone bills
  3. Credit card bills
  4. Bank statements

For some examples of eligible documents, please refer to the Example document section.

Please note that the Trader for both Business Entities and Individuals is not that of the registered properties, but for the contracting party that owns the property. For example, if you own an entity listed in London or are an individual in London, but your property is operating in Bangkok, please complete the submission with information listed in London.

When submitting documents for DSA compliance purposes, please ensure that sensitive information, such as personal identification numbers, passport numbers, or financial information, is redacted. If you are using an identification document issued in India, please ensure that you do not submit your Aadhaar card/number or your UIDAI ID card/number as part of this process.

Data verification

Once your trading details (and uploaded documents, if applicable) have been submitted, they will then be verified by our internal specialists. The status of the DSA form on the Compliance Center homepage will update to Pending verification until review is completed. It can take up to 48 hours for our specialist to complete reviewing your trading details, but in some cases may take longer if submission volume is higher than anticipated.

If your DSA form was successfully verified, then the form will be marked as Completed in the Compliance Center. You will not receive any notification for successful verification.

Verification could fail for your trading details in the following scenarios:

  1. The business registration number does not match records in publicly available databases
  2. The trading details do not match the business record registered in publicly available databases
  3. ID or proof of address do not match the details entered by the trader
  4. ID or proof of address documents are illegible
  5. Ineligible ID or proof of address documents are uploaded

Please refer to the FAQs for a list of the most common reasons for rejection.

In this scenario, the form status will be updated to Action required. Any fields which caused the verification to fail will be highlighted in red for resubmission of data. In some cases, you may be required to complete a second form to upload proof of business registration. This proof of business registration should be a government issued document certifying the business registration, and should match the trading details input in the DSA form. Please refer to the FAQs for a list of generally accepted documents.

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In this case, please resubmit the original DSA form (with the corrected details), upload a proof of business registration to the newly generated form, and submit the newly generated form.

If you repeatedly fail the verification process, please refer to the below FAQs about verification.

If you still require assistance, please contact us via the Need Help button on YCS.

FAQs

Before submission:

1. What kind of business document might we ask for?

We may ask you to provide documents proving ownership of your business. This document should show the latest information about the business registered and beneficial owners of the business. The required document(s) may vary depending on location and business.

The submitted document(s) should clearly indicate:

  • Trader’s full legal name
  • Registered business address or legal seat in country of incorporation
  • Legal registration number of government issued identification number

Generally accepted types of documents are:

  • Articles of association
  • Certificates/articles of incorporation
  • Certificate of good standing
  • Certificate of company registration
2. Where can I find my business documents?

If you are not the usual person in charge of filing business paperwork, we advise you to ask someone in your organization to help you in this step. For example, you may ask for help from a company attorney, officer, secretary, or other administrative staff.

3. What happens if I don’t respond to requests to provide documents or further information?

Effective 17 February 2025, you may experience a decrease in traffic on Agoda as your property will not be visible to customers from EU/EEA origin due to being marked as non-compliant with EU law.

4. What are the commonly accepted documents for individual/sole proprietors?

You may refer to the Public Register of Authentic Identity and Travel Documents Online (PRADO) from the Council of European Union for a non-exhaustive list of generally accepted documents for individual/sole proprietors.

After submission:

1. Once I've completed the verification process, will I be asked to provide further information in the future?

After submission, it may take up to 14 business days for Agoda to process your application. Please do not reach out for status updates until after the 14-day timeframe has passed.

If your DSA form was successfully verified, then the form will be marked as Completed in the Compliance Center. You will not receive any notification.

If your DSA form was rejected, you will be informed of the reasons for rejection and advised on next steps for resubmission.

2. What happens if my submission is rejected?

If you fail the first verification, we may ask that you submit alternative document(s) indicating the required information. These alternative documents should be one of the following:

  • Financial statement(s) signed by an independent auditor
  • An extract from the Chamber of Commerce or other national or local public corporate registry, from a credible independent source
  • Articles of Association or Deed of Incorporation of the Trader
3. Why was my submission rejected?

There are many reasons why your submission may be rejected. The exact reason will be detailed in an email response from Agoda, with the next steps outlined.

Some reasons for rejection may include:

  • Documents are illegible (tattered documents, blurry pictures, etc.)
    • Document is not valid (does not contain the required information)
  • Document has expired

For further details, please also refer to common reasons your submission may be rejected and actions required from your end to ensure subsequent submissions are not rejected.

Common reasons of rejection What you can do in the next submission
Entity name mismatch between form and document Ensure the information submitted in the YCS Compliance Center is the Entity Name provided in the submitted documents and is not the name of the property
Info mismatch between form and document Ensure the submitted information in the form is matching and displayed in the submitted document
Invalid document: Document is not recognized as a legal document Please refer to the list of generally accepted business documents below
4. If my company address has changed and the business document still shows an old address, which address should I submit on the form?

Please submit the address listed on your business document that is recognized and registered in your location.

Examples of business documents

The table below includes examples of business registration documents that we may be able to accept based on the location of your business. Please note that this is not an exhaustive list of accepted documents.

Location Generally accepted document examples ID format example
Cambodia Registration Number/Business Number KH-123456
Hong Kong CR-No (Corporate Registry Number) 12345678
Japan Corporate Number (National Tax Agency) 1234-01-123456
Malaysia MyCoID/Company Registration Number 123456-X
Philippines SEC Code
Thailand Thailand Business register number 123450001234
Taiwan Unified Business No (Tax ID)/Uniform invoice number (VAT/TAX Number)
Turkey MERSİS 1234567890123450
United Arab Emirates Business License (BL) Number/Trade License Number 1234567.01
United Kingdom Company No/Trade Register Number/Charity Number 12345678

Contact us

Still looking for a solution? Access YCS and click on the Need Help a-blue-rectangle-with-white-text__description-automatically-generated button in the bottom right corner of the page. If you do not have access to YCS, please contact us via other methods.

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