A Unique Payment Card (UPC) is a virtual credit card issued by Mastercard for processing individual booking payments. Your property covers any transaction fees for using the UPC. Each UPC is valid for 5 months from its creation and will automatically deactivate after 150 days.

Viewing the UPC details for a booking

1. Sign in to YCS. If you manage multiple properties, select it from Listings.
2. Go to Bookings >> Reservations.
3. Click on the booking you want to view the UPC details for.
4. Click on Get payout (UPC).

Charging the UPC

You can get paid for your bookings, including amended and cancelled bookings, by using the UPC details provided for each one. The amount you should charge will be stated in the latest booking confirmation sent to your email and can be viewed anytime in the booking details on YCS. Process the payment using your credit card machine.

Notes on charging a UPC:

• A payment can only be charged by an authorized YCS user access. If you are not authorized to charge the payment, please contact your property admin or contact us for assistance.
• For security purposes, UPC details will be visible once the eligible amount has been loaded onto the card.
• Before you charge the card, please be sure that:
  • • You are charging the payment based on the payment terms specified in your agreement.
    • You are using the correct card number for the booking you want to get paid for.
    • The credit card was not pre-authorized by one of your colleagues (pre-authorized cards will become invalid).
    • You charge the amount as stated on the booking confirmation. Any additional amount will cause the transaction to be declined.
• You can charge the UPC on the guest’s departure date or one day after check-in, depending on your property’s payment terms. Please note that the card expires 150 days after check-out—if you do not charge the card within this period, the booking will be removed from the system and the payment will no longer be available to claim.
• You will see a “Security Violation” message if there are more than 5 failed attempts to charge the card. If you encounter this, please wait for 1 hour before attempting to charge again, and make sure you charge with the correct details and a stable internet connection.
• You will see a “Card Blocked FRE10” message if you attempt to use the card for any activity outside of booking-related payments. To avoid such an error, please check with your machine provider to ensure that it is for accommodation business purposes. Contact us for further assistance.

What should I do if I authorize or charge only a partial amount?

• If you have authorized a partial amount, proceed to use the same authorization code and charge the partial amount first. Then proceed to authorize and charge the remaining amount.
• If you have authorized and charged only partial amount, proceed to repeat the same action to collect the remaining amount.

In both cases, we recommend you check the booking amount and the amount that you have authorized/charged. You will receive an error showing “insufficient funds” if you attempt to charge any amount that is higher than the booking value.