本文章帶你深入認識透過電子付款管理自助服務 (ePass) 的單次付款卡 (UPC) 收取款項,涵蓋款項結算、交易更改處理、發出新卡等範疇。

ePass UPC是什麼?

電子付款管理自助服務 (ePass) 的單次付款卡 (UPC) 是一種為住宿夥伴而設的付款方式,操作簡便,可在YCS外聯網的「財務」頁面中取用。

系統會製作一張可單次使用的虛擬信用卡 (UPC),讓你將數筆訂單金額結合成一筆批次交易。請留意以下要點:

  1. 24小時結算期限:
    請務必在24小時內向UPC收款,信用卡會於期限過後失效。否則,你須等待72小時方可申請補發新卡。
  2. 它們僅限於特定收費類型:
    UPC只可處理經由POS終端機收取的款項,商戶代碼 (MCC) 須為7011。該商戶代碼代表住宿類商家,例如酒店、汽車旅館、度假村和預訂服務。
  3. 付款時間限制:
    款項須在退房日後150天內收取,逾期將無法領取。如果你其中一項收款已過期,請聯絡我們尋求協助。

請查看什麼是「ePass」?了解更多資訊。

如何結算款項?

如要透過ePass UPC進行結算,請遵從以下簡易步驟:

  1. 登入YCS 帳戶 >> 財務頁面。
  2. 選擇「當前交易」。

3.「當前交易」頁面顯示每個預訂的到期收款。

4. 在「通過」列選取要收款的預訂。

5. 檢視「交易更改」,按需要作出付款調整。點擊此處了解更多。

6. 點擊下一步

7. 點擊提交前往概要頁面,查看未付款項

8. 以完整或經屏蔽的信用卡資料收取所有未付款項,然後點擊OK。你看到的信用卡資料完整程度或會因權限而有所不同。

9. 已獲批的付款會於「匯款」或「所有交易」頁面中顯示。信用卡和交易詳細資料亦會於上述頁面顯示。請查看如何檢視過往款項?了解更多資訊。

甚麼是交易更改?

在YCS的交易更改頁面下,你可看到需要作出付款調整的預訂 (主要與超額扣款、未付款項或拒單情況相關) 。

注意事項:

  • 作出付款時,你必須附上所有經調整的交易。
  • 提交的付款須為正數金額。如「批核總金額」為負數,請待有更多預訂交易時才繼續操作。

如何發新卡?

如你未能在發卡後24小時內收款,請按照以下步驟發出新卡:

  1. 前往財務 > 匯款,找出要補發新卡的批次。
  2. 點擊「有效期至」欄下的橙色Reissue Card (補發扣款卡) 按鈕。
  3. 請在24小時內以新的卡資料就批次全數收款,以免UPC再度失效。
  4. 你可就同一批次補發新卡最多三次。三次之後,請聯絡我們處理付款。

常見問答

1. 每天能提交核准的UPC有數量限制嗎?

沒有限制;不過,請確保你沒有超過每日交易限額,因為該卡僅在發卡後24小時內有效。

2. 如果我只扣了部分款項,該怎麼辦?

請聯絡並告知我們要扣除的金額,以便安排補發。詳情請參閱這篇文章:我只扣了部分款項,該如何在「財務」頁面進行處理?

3. 如過了收取預訂款項的150天期限,該怎麼辦?

款項須在退房日後150天內收取,逾期將無法領取。如果發生這種情況,請聯絡我們尋求協助。

4. 我在扣款卡發出後24小時內進行扣款但不成功,為甚麼?

請再三確認卡號、CVV號、扣款金額、扣款卡有效日期均正確,同時確保進行扣款操作時網絡訊號良好。

如曾進行部分付款,你將無法重新收款,就算未超過24小時期限亦是如此。如果一直無法解決問題,請聯絡我們

5. 如何就修改或取消的預訂進行結算?

我們會向你發出修訂確認電郵 (標題會顯示修改字樣),並隨電郵附上入住憑證。更新後的金額會在當前交易預訂交易中顯示。按照「如何結算款項」之下的步驟處理付款。

如交易後仍有修改,相關變更將於當前交易交易更改頁面中顯示。

6. 為何我未能查看完整的UPC卡號和CVV安全碼?

只有指定身分 (Card Viewer) 的人才可檢視完整的UPC卡號和CVV安全碼。如需改變身分,請聯絡我們.。

若你遇到任何其他問題,請瀏覽我們的我無法收款該怎麼辦?頁面。

聯絡我們: 

還是需要我們協助解決疑難?你可透過YCS的「需要幫手?」按鈕聯絡我們,或以其他方式聯絡我們。

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