A no-show is when a confirmed guest does not arrive at your property and does not contact you or Agoda prior to explaining their change of plans. In case of a no-show, you will need to report the booking. How you do this will depend on the property type and payment model. Learn more about property types here.

Knowing when to report a no-show

If your guest doesn’t arrive by midnight on the check-in date, you can report the guest as a no-show. Before doing so, please check if the guest sent a “Late Check-in” request via YCS or if they made direct arrangements with your property. We recommend waiting 24 hours after the check-in date before reporting a no-show.

Reporting a no-show for hotel-type properties and multi-unit properties

For Agoda Collect bookings

An Agoda Collect booking means that Agoda is responsible for collecting the payment from the guest. Agoda will then pay the property according to the property’s selected payment method. Report a no-show through the Need Help widget in YCS. If you are unable to sign in to YCS, you can contact us for assistance. Please be sure to include the booking ID you want to report.

For Property Collect bookings

A Property Collect booking means the property will collect payment from the guest upon arrival. Agoda will then deduct the booking compensation from the property, reflected on the YCS Finance page. Property Collect bookings can be reported as a no-show directly in YCS. This option is available for 72 hours from midnight of the arrival date. If you are unable to report the no-show in this time, you can do so using the Need Help widget or by contacting us.

1. Sign in to YCS. If you manage multiple properties, select it from Listings.
2. Go to Bookings >> Reservations.
3. Click on the booking you want to report as a no-show.
4. Click Mark as no-show.

Reporting a no-show for single-unit homes

Report a no-show through the Need Help widget in YCS. If you are unable to sign in to YCS, you can contact us for assistance. Please be sure to include the booking ID you want to report.

How are no-show fees charged?

No-show fees are charged based on the cancellation policy applied to the booking that is being reported.

• For Agoda Collect bookings, no-shows will be charged and remitted to you through your property’s payout method.
• For Property Collect bookings, we will attempt to charge the guest’s card that is stored in our system once the no-show is reported. This will only occur if there has been no attempt to view the guest’s card details.
  • • If Agoda can charge the guest the no-show fee, we will remit the amount to you.
    • If Agoda cannot charge the guest the no-show fee, we will auto-waive the compensation for the booking and provide visibility of the guest’s credit card details for the property to charge the no-show fee accordingly.