Agoda offers instantly confirmed bookings to customers, which means Agoda guarantees that a guest will be able to stay in the room at the property that they booked.
In the case the guest requests a change that you’ve agreed to, you can inform our customer support team through any of the following methods:
- Agoda YCS extranet’s “Need Help” button
- Send an email to firstname.lastname@example.org
- Contact via phone number provided in your booking voucher