Agoda offers instantly confirmed bookings to customers, which means Agoda guarantees that a guest will be able to stay in the room at the property that they booked.

In the case the guest requests a change that you’ve agreed to, you can inform our customer support team through any of the following methods:

  • Agoda YCS extranet’s “Need Help” button
  • Send an email to biz@agoda.com
  • Contact via phone number provided in your booking voucher

You may also request that the guest contact our support team through any of the following methods:

  • Agoda app
  • “Manage Bookings” portal
  • Contact via phone