This article will help you to receive payment using a bank transfer also known as Telex Transfer.

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What is a Bank Transfer?

• Bank or Telex transfers are a payment method available on Agoda. Bank Transfer settings are managed in the YCS extranet under the Finance tab.
• Please note that this payment method may not be available in all markets or currencies.
• Partners will receive booking payments directly in their registered bank account.
• If you haven’t set up your bank account yet, please refer to How do I set up my bank account in YCS?

1. Transactions will be ready to charge 30 days after the booking’s departure date. If you want to receive payments sooner (e.g., on the checkout date), click here for other payment methods.
2. If you don’t charge the payment within 150 days after the departure date, it will no longer be available for you to claim.

How do I settle payments?

1. Log in to your YCS account >> Finance.
2. Click on Current Transactions.

3. Check the Booking Transactions section.

• Payments for bookings displayed under this section are due and can be charged.
• Ensure that you tick/untick the bookings that you want/do not want to charge under the Approve section.

4. Check the “Adjustment Transactions” section. Please refer here for more details.

5. Click Next.

6. Click Settle to complete the payment. The amount will be sent to your bank account within 10 business days.

Approved payments will be reflected on the Remittances or All Transaction page.

• On the Remittances page, you will see the transaction details and the Value Date, which is when you will receive payments in your bank account. Visit How do I Review Past Payments? for how to access the Remittances pages.

What are Adjustment Transactions?

Under the Adjustment Transactions tab on YCS, you will find bookings with any payment adjustments required, mostly pertaining to overcharges, outstanding balances, or booking rejections.

Things to note:

• All adjusted transactions must be included when making a payment.
• Ensure that you submit the payment as a positive amount. If the Total Approved Amount is negative, please wait for more booking transactions.

What should I do if I am unable to receive payments via bank transfer?

Please ensure that your registered bank account status is Approved.

If your bank accounts status is Pending, make sure you have submitted the required supporting documents on YCS. For further information, refer to: How do I Set Up my Bank Account?

If your bank account status is Rejected, this could mean bank that bank account details are either incomplete or incorrect. Please review and update your bank account details accordingly. For further information, refer to: How do I Set Up my Bank Account?  

If your bank account status is Approved, try to check with your bank if the payment was received.

• If not, follow How do I view booking transactions?  to check if the payout has passed. You can find the payout date using reference number to search in YCS >> Finance >> Remittance >> Value Date column.
• If not, go to How do I settle payments? to check whether you already submitted the transaction as it is not automatically settled.
• If you still have not received payment after the value/payout date of 3-5 business days, please contact us  for assistance.

FAQs