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How do I create an account and log in to YCS?

Last updated: 5 days ago | 18 min read time

How to create a new username
How to link your new username to your current property
How to reset your password
How to log in to YCS for the first time
How to log in using your password
How to log in using a recent account
- How do I remove a recent (saved) account?
I did not receive an OTP
How to add Agoda’s email address to your safe sender list
FAQs
Contact us

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How to create a new username

Go to Agoda.com and click Create account.
A pop-up window will appear. Please ensure you are signing up via email and complete the form.
Create a new password with a minimum of 8 characters. We highly recommend using a combination of letters, numbers, symbols, capital letters, and lower-case letters for increased security.

How to link your new username to your current property

Unfortunately, it’s not possible to link your new username directly in YCS. Instead, please contact Agoda Accommodation Support to help you with this.

You will need to provide:

Your name and role within the property.
An official letter from the property’s owner or management company that acknowledges the additional or updated username.
New username email address.
Please inform Agoda Accommodation Support if you would like your subscription notifications to be sent to the new username.
If your property’s payment method uses ePass, please specify if you would like the new username to have access to the Finance tab.

How to reset your password

Agoda is no longer requiring a password to login to YCS. However, there are some cases in which the password is required by the channel manager or for other setup requirements. If you have forgotten your password, please follow the steps below:

Go to Agoda.com and click Sign in.
In the pop-up window, click Forgot Password?
Insert the email address used to register your property and tick the box I’m not a robot.
Click Reset password. A link to reset your password will automatically be sent to the registered email.
Check your inbox for the email from Agoda. Open the email and click Reset my password.
You will be automatically redirected to the Agoda website, where a pop-up window will appear, prompting you to enter a new password.
Complete the form and click Change Password. You should now be able to login with your new password.

How to log in to YCS for the first time

Go to YCS
Enter your log in credentials (email and password)
Tick Keep me signed in if you want to save your account for easier log in
Click Sign In

An OTP or a secure link will be automatically sent to your registered email address.

If you received an OTP, please enter the code from your email on the YCS login page. If you received a secure link, please click the blue Sign in button, and you will be logged in automatically.

How to log in using your password

If you have already logged in to YCS for the first time, you will now be able to log in simply using your password.

Go to YCS >> Login to YCS
Enter your log in credentials
Click Sign In
YCS will sometimes require log in verification by OTP. The OTP will be sent to either your registered phone number or email address.

If you have forgotten your password, click Forgot Password? to reset your log in credentials.

How to log in using a recent account

You can log in to YCS using recent (saved) accounts. This helps frequent users to reduce the number of times they need to enter their full log in credentials. A maximum of 5 recent accounts will be shown on the log in window.

Please note that this feature is only available when:

Your device allows cookies
You have ticked the Remember me box
You do not use incognito mode or a private browser

How do I remove a recent (saved) account?

In the log in window, click the X next to the account you would like to remove
A confirmation window will pop up
Click Confirm to successfully remove the recent (saved) account

I did not receive an OTP

The following reasons might be why you did not receive an OTP:

Agoda’s email address is not in your safe sender list. This may cause the email to be delivered as Spam or Junk.
The web browser you are using may not being compatible.
Agoda’s email address is blocked by your email service provider.
You are not logged in to the YCS App with the same username that you would like to access via desktop.
Push notifications from YCS App are not enabled or are restricted on your mobile device.

To resolve these issues, please try the following:

Email

- Add no-reply@agoda.comto your email’s safe senders list.
- Clear your browser cookies, cache, and history.
- The required steps may be different depending on your browser; you can search for specific browser guidelines online.
- Request a new OTP by clicking Send again.
- Log in to YCS on another browser, or use the YCS App to receive the OTP.

YCS App

- Ensure that you are logged in on the YCS App with the same username that you would like to access via the desktop.
- Enable push notifications forthe YCS App. For instructions on how to enable push notifications, please see below:
  - IOS  
  - Android
- Request a new OTP by clicking Send again.

How to add Agoda’s email address to your safe sender list

Outlook

On the Home tab, click Junk >> Junk E-mail Options
Click Safe Senders >> Add
Add no-reply@agoda.com and click OK
Check the Automatically add people I email to the Safe Senders List box
Click OK

Hotmail

Open your Hotmail account and click Options, located in the top-right corner
Select Safe Senders and add no-reply@agoda.com

Google

Go to your Google account
Click Apps >> Contacts
Click + add contacts
Click on + Create contact and a pop-up window will open. Add no-reply@agoda.com and then click Save

FAQs

1. How can I remove an old username that is no longer being used?

Please contact Agoda Accommodation Support to help you. You will need to provide details about the username you would like removed.

2. I am taking over a property from the previous management. What should I do if I don’t have an official letter acknowledging a changed username from the previous management company?

You can provide an official change of management letter informing us that the new username is to be given access.

3. What should I do if I can’t login to YCS even after the new username is linked?

The first time you login to YCS using your username, you will be prompted to input a PIN code due to security reasons. This PIN code may be obtained via email or the YCS

4. If I log in to the YCS desktop, and then log out, do I still need to input the OTP?

Yes, if you log out, the session expires. To ensure safety, a new OTP is then required to log in again.

5. When will my session expire?

The maximum idle time is 6 hours. After 6 hours, if you close the browser and open it again to access YCS, you will need to log in using a new OTP.

6. What should I do if I am still having issues receiving the code?

You can check with your email service provider to see if they are blocking Agoda’s email address.

7. What should I do if I change my phone number?

Changing your phone number should not impact receiving an OTP as it is sent via the YCS App. If you have the app logged in, you should be able to log in on the desktop as usual.