Your property’s listing

As Agoda provides instant bookings to guests, it is important to keep your rates and allotment up-to-date at all times. Your property’s availability will only be visible on the Agoda website and app if all of the below criteria are met:

• The property is bookable.
• There is at least one room available.
• There is a rate loaded for all available rooms.

How to check for a confirmed booking

You can check for a confirmed booking via email, YCS, or your channel manager. Each of these methods is detailed below:

  • Email
    When a guest makes a booking, the booking confirmation voucher will be sent to your registered email address.

    • Your registered email address is defined in the Reservations subsection of the Subscriptions section in the Contacts page of YCS. You can add multiple registered email addresses to receive the booking confirmation voucher.
  • YCS
    • Go to YCS >> Bookings >> View Bookings.
    • Select your criteria and click Search.
    • The booking status is shown by the text color of the Booking ID – if the booking is confirmed, the Booking ID will appear in green.
  • Channel manager (only applicable if your property is connected to a channel manager)
    Agoda will still send booking notifications via email, even if you are connected to a channel manager. In some cases, you may receive a booking notification from Agoda but not via the channel manager system.  Below are some of the most common scenarios:

    1. Possible cause: Channel manager’s Request API does not cover the booking period.
      How to fix: Contact your channel manager directly for more information.
    2. Possible cause: Technical Issue/Connection Error
      How to fix: For partners using Hint, Agoda will try to push the booking notification 3 times. If it still fails, we will send the notification via email to your channel manager. For partners not using Hint, your channel manager will need to send a new request to Agoda once the connection is restored.

How to acknowledge a booking

Although Agoda bookings are all instantly confirmed, we require an additional step from our partners to ensure that the property is aware when new bookings have been made. To acknowledge a booking, follow the steps below:

  1. Go to YCS >>Bookings.
  2. Click View
  3. Select your criteria and click
  4. Click on the Pending Acknowledgment A window will pop up that asks for your acknowledgment code. This code can be an internal code that your reservations department uses, or any notes, words, or numbers that will help you to identify this booking in your own system. For example, the acknowledgment code might be a room number or the reservation agent’s name.

Booking confirmation

To give you a better understanding of the booking confirmation voucher, below is a breakdown of what you will see. Note that the only difference between the Agoda Collect and Property Collect booking confirmation vouchers is the information located in the top right corner regarding the payment status.

   Prepaid (Agoda Collect)                                                                  Property Collect

How is the total amount calculated?

The base rate refers to the amount your property will receive from each booking after subtracting Agoda’s compensation from the total amount paid by the guest, which is the sell rate. See more detail on How do I calculate my base rate?

FAQs

1. What if I cannot find my bookings in the View Bookings section of YCS?

Double check that you have correctly entered the relevant information and/or selected the correct criteria when searching for your booking. As booking confirmation vouchers are also sent to your registered email address, you can alternatively try searching for the booking confirmation there.

2. Can I make changes to a reservation?

Agoda offers instantly confirmed bookings to customers, which means Agoda guarantees that a guest will be able to stay in the room at the property that they booked. In the case the guest requests a change that you’ve agreed to, please contact us for further assistance.

Contact us

Still looking for a solution? Contact us via the YCS Need Help Button or other methods. 

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