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Everything you need to know about bookings

This article will outline the information about our bookings and how they get generated.

Last updated: 13 days ago | 11 min read time

Your property’s listing

As Agoda provides instant bookings to guests, it is important to keep your rates and availability up-to-date at all times. Your property’s availability will only be visible on the Agoda website and app if all of the below criteria are met:

• The property is bookable.
• There is at least one room available.
• There is a rate loaded for all available rooms.

How to check for a confirmed booking?

You can check for a confirmed booking via email, YCS, or your channel manager. Each of these methods is detailed below:

Email – when a guest makes a booking, the booking confirmation will be sent to your registered email address.
- Your registered email address is defined in the Reservations subsection of the Subscriptions section in the Contacts page of YCS. You can add multiple registered email addresses to receive the booking confirmation.
YCS
- Go to YCS >> Bookings >> Reservations
- Select your criteria and click Search

The booking status is shown under the Booking ID
- If the booking is cancelled, the Booking ID will appear in red.
- If the booking is confirmed, the Booking ID will appear in green.

Channel manager (only applicable if your property is connected to a channel manager) – Agoda will still send booking notifications via email, even if you are connected to a channel manager. In some cases, you may receive a booking notification from Agoda but not via the channel manager system. Below are some of the most common scenarios:
1. Possible cause: Channel manager’s Request API does not cover the booking period
  How to fix: Contact your channel manager directly for more information
2. Possible cause: Technical Issue/Connection Error
  How to fix: For partners using Hint, Agoda will try to push the booking notification 3 times. If it still fails, we will send the notification via email to your channel manager. For partners not using Hint, your channel manager will need to send a new request to Agoda once the connection is restored.

Booking confirmation

To give you a better understanding of the booking confirmation, below is a breakdown of what you will see. Note that the only difference between the Agoda Collect and Property Collect booking confirmations is the information located in the top right corner regarding the payment status.

Prepaid (Agoda Collect) Property Collect

How is the total amount calculated?

The base rate refers to the amount your property will receive from each booking after subtracting Agoda’s compensation from the total amount paid by the guest, which is the sell rate. See more detail on How do I calculate my base rate?

FAQs

1. What if I cannot find my bookings on the Reservations page?

Double check that you have correctly entered the relevant information and/or selected the correct criteria when searching for your booking. As booking confirmations are also sent to your registered email address, you can alternatively try searching for the booking confirmation there.

2. Can I make changes to a reservation?

Agoda offers instantly confirmed bookings to customers, which means Agoda guarantees that a guest will be able to stay in the room at the property that they booked. In the case the guest requests a change that you’ve agreed to, please contact us via the YCS Need Help button for further assistance.