Navigate your ePass transactions with ease using this guide. Learn how to efficiently access and manage your payment records.

Note: If your selected payment method is Unique Payment Card (UPC), you can refer to this article.

How do I search for previous transactions?

1. Go to YCS >> Finance >> All Transactions
   
2. Select search filters based on your preferred criteria, then click Search
   • Date Range: Specify the range of dates for the data you wish to view.
   • Filter by Date Type:
     • Booking Date (when the booking was made)
     • Check-In Date (when the guest arrived)
     • Check-Out Date (when the guest departed)
   • Include or Exclude Manual Adjustments: Select the checkbox to include or exclude any manual adjustments that have been made.
   • Filter by Transaction Status:
     • Pending Departure: Guest has not yet checked out.
     • Departed: Guest has checked out.
     • Approved: Booking has been confirmed.
     • Disputed: Hotel disputes the transaction for specific reasons.
     • Paid: Booking has been paid by Agoda or the guest.

Note: The search results can include data from all bookings made during your property’s partnership with Agoda, from the earliest booking to the most recent. By default, the display period is set to the last 6 months.

How do I view previous transaction details?

1. Follow the steps provided above to search for the transaction(s) you want to view.
2. Click on the transaction you would like to view. The details of the selected transaction will appear at the bottom of the page.

Transaction Details will display the following information:

• Guest name
• Number of rooms in this booking
• Number of nights in this booking
• Payment Status
• Payment Reference Number (can also be viewed on YCS >> Finance >> Remittances)

Note: Booking transactions shown on the All Transactions page will also become visible on Current Transactions – Earnings once they become eligible for payment. Non-refundable bookings are eligible for payment on the booking date, while Flexible Cancellation bookings will be eligible for payment upon guest departure (check-out).

How do I view past payments?

1. Go to YCS >> Finance >> Remittances to view payment transactions that have previously been approved for payout.
   • Note: When you approve a booking payout, all of the bookings selected for that payout will be combined into a batch with a total transaction amount and document reference number.
2. On the Remittances page, you will see your past payment transactions listed by batch with the following information shown:
   • Value Date: The date when the payout batch became available.
   • Currency: The currency in which the payment was received.
   • Amount: The total amount of the booking value and any adjustments included in the payout batch.
   • Document Reference: The number assigned to each approved payout batch.
   • Payment Method: The method through which you received the payment.
     
3. To see more information, select the batch you want to view. The details of the selected batch will appear at the bottom of the page, including the booking(s) and any relevant adjustments.
4. The information displayed in the batch details may vary depending on the payment method used:

• Bank Transfer
• e-Card
  
  
• UPC on ePass
  
  

Note: For UPC on ePass, please ensure that you have the necessary permissions to access the Card Info Viewer on YCS.  If the user holds a general role, the Card Info Viewer will only display the last 4 digits of the card number, the card holder’s name, the payment status, and the transaction amount. For more information about user roles, please refer to: How do I manage user access for my property using the YCS User Management tool?

Contact us

Still looking for a solution? Access YCS and click on the Need Help button in the bottom right corner of the page. If you do not have access to YCS, please contact us via other methods.