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Guest Policies & Payments

Managing guest policies

How can I change the benefits offered by my property?

Managing guest policies

How do I set up child age policies with different age brackets and prices?

Managing guest policies

How do I share ‘special check in instructions’?

Managing guest policies

Managing guest cancellations

How do I manage surcharges?

Cancellation Policies and Special Requests

How do I set up a cancellation policy?

Cancellation Policies and Special Requests

How do I respond to booking inquires?

Cancellation Policies and Special Requests

Proactive Date Amendment Fee Waiver Manual

Cancellation Policies and Special Requests

Proactive Cancellation Fee Waiver Manual

Cancellation Policies and Special Requests

Can I make changes to my parking policies?

Cancellation Policies and Special Requests

Managing guest payments

How can I change my payment method?

Managing guest payments

What Should I Do if My Bank Account is Rejected?

Managing guest payments

Where can I see processed payments?

Managing guest payments

How do I offer ‘pay at hotel’ to guests?

Managing guest payments

Property collect

How do I handle Property Collect payments?

Partner Help

What should I do if I can’t accommodate a Property Collect booking?

Property Collect

How do I verify Property Collect bookings?

Property Collect

How do I view the guest’s credit card?

Property Collect

How do I manage credit card payments for Property Collect bookings?

Pricing

Where do I see the commission amount for Property Collect?

Property Collect

Introduction to Property Collect

Partner Help

Introduction to Property Collect without Credit Card Guarantee

Partner Help

How do I request a new credit card from the guest?

Property Collect

How do I identify Property Collect bookings?

Partner Help

Where do I get the Property Collect booking statement?

Property Collect

ePass (Electronic Payment Administration Self Service)

How do I handle partial charges for UPC on ePass in the YCS Finance tab?

ePass

How do I Review Past Payments?

ePass

How do I Reissue UPC in ePass?

ePass

How do I access and start using Finance tab?

ePass

UPC (Unique Payment Card)

How do I charge a UPC?

ePass and UPC

Guest Policies & Payments

Managing guest policies

How can I change the benefits offered by my property?

How do I set up child age policies with different age brackets and prices?

How do I share ‘special check in instructions’?

Managing guest cancellations

How do I manage surcharges?

How do I set up a cancellation policy?

How do I respond to booking inquires?

Proactive Date Amendment Fee Waiver Manual

Proactive Cancellation Fee Waiver Manual

Can I make changes to my parking policies?

Managing guest payments

How can I change my payment method?

What Should I Do if My Bank Account is Rejected?

Where can I see processed payments?

How do I offer ‘pay at hotel’ to guests?

Property collect

How do I handle Property Collect payments?

What should I do if I can’t accommodate a Property Collect booking?

How do I verify Property Collect bookings?

How do I view the guest’s credit card?

How do I manage credit card payments for Property Collect bookings?

Where do I see the commission amount for Property Collect?

Introduction to Property Collect

Introduction to Property Collect without Credit Card Guarantee

How do I request a new credit card from the guest?

How do I identify Property Collect bookings?

Where do I get the Property Collect booking statement?

ePass (Electronic Payment Administration Self Service)

How do I handle partial charges for UPC on ePass in the YCS Finance tab?

How do I Review Past Payments?

How do I Reissue UPC in ePass?

How do I access and start using Finance tab?

UPC (Unique Payment Card)

How do I charge a UPC?

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ePass (Electronic Payment Administration Self Service)